I am trying to install Articulate Storyline on my pc. I have xp and every time I install I get an error box asking if i want to send the error. The copy of Articulate Storline is good as others are able to install it. The tech is thinking I am missing a windows update or something.
Please take a look at the system requirements for running Storyline. As Jon mentioned, you will need to have .NET 2.0 or later installed, but it should install if it's not already on the machine.
How are you running the installation? You mentioned others were able to use it, is it located on a network drive or other external source? If so, make sure the installation application is located on your C: drive or local hard drive. Also, you can try downloading a fresh installation from here.
If you're still unable to install, can you give us a little more information? You mentioned an error pops up and that it asks you to report it, but does it give an actual error message? If so, what is the message?
.net framework 2.0 sp2 is properly installed on my system per our tech. I was installing Storyline from my C drive. I have also just downloaded a new copy from your website and get the same error. The technician was able to run the software and install it on her system. This is the error I get: Articulate Storyline has encountered a problem an dneeds to close. we are sorry for the inconvenience....Please tell Microsoft about this problem.
Has your technician attempted to install the software on your machine with administrative privileges? Or simply launching the installation application as an admin?
I'm very sorry you're still having to work with this. Hopefully we'll be able to get you up and running soon.
Please try the troubleshooting steps outlined in this knowledge base article. I know it looks a little overwhelming at first, but this is due to the multiple operating systems that are listed. Scroll down to the bottom of the article for instructions for Windows XP.
If you're still unable to install the software, please go ahead and submit a support case with our technical support team. They'll be able to take a closer look and see what may be causing this issue. Also, if you do open a support case, please share the case details with me (you're welcome to do so in this thread, or in a private message) so I can update this thread with suggestions or solutions.
Thanks for all your help. Provided my tech with all your suggestions. He can't get the software installed on my computer. He is going to reimage the computer and see if that helps. That won't happen till next Thursday though. Will let you know if we have further issues.
So sorry to hear that you're still working with this, I had hoped everything worked out. Thank you for the update, I'll keep an eye on this thread to see how it turns out.
Thanks so much for all your help. The tech reimaged my comptuer today and installed windows 7 and I'm happy to say that Storyline finally installed and is working. I'm so exited to get started using it.
We are getting this same error for XP for the users who just got licenses. Here's a thought: Any of us who had the earlier version (because we had gotten trials) had no issues when we entered the license key. We then just had to do Update 2. Is the new download complete with Update 2? Could it be solved by having people install the original version and then update?
I have 5 people who are VERY excited to get their licenses and now can't get Storyline... sad puppies!
Actually - I believe this may be an issue with Windows XP. I have seen some trouble reported with Update 2 and that operating system. This post was actually started before we were aware of the issue. This is probably why the Windows 7 install resolved the problem for Tracy.
Please go ahead and contact our support team. They'll be able to give you a little more information and hopefully get all of you up and running.
Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.
12 Replies
Please make sure that .net framework 2.0 sp2 is properly installed into your XP system before installing Storyline.
Hi Tracy. Welcome to E-Learning Heroes!
Please take a look at the system requirements for running Storyline. As Jon mentioned, you will need to have .NET 2.0 or later installed, but it should install if it's not already on the machine.
How are you running the installation? You mentioned others were able to use it, is it located on a network drive or other external source? If so, make sure the installation application is located on your C: drive or local hard drive. Also, you can try downloading a fresh installation from here.
If you're still unable to install, can you give us a little more information? You mentioned an error pops up and that it asks you to report it, but does it give an actual error message? If so, what is the message?
Thanks!
Christine
.net framework 2.0 sp2 is properly installed on my system per our tech. I was installing Storyline from my C drive. I have also just downloaded a new copy from your website and get the same error. The technician was able to run the software and install it on her system. This is the error I get: Articulate Storyline has encountered a problem an dneeds to close. we are sorry for the inconvenience....Please tell Microsoft about this problem.
Hi Tracy,
Has your technician attempted to install the software on your machine with administrative privileges? Or simply launching the installation application as an admin?
Also, what version of Windows are you running?
Thanks again, Tracy.
Christine
I have windows XP.
Hi Tracy,
I'm very sorry you're still having to work with this. Hopefully we'll be able to get you up and running soon.
Please try the troubleshooting steps outlined in this knowledge base article. I know it looks a little overwhelming at first, but this is due to the multiple operating systems that are listed. Scroll down to the bottom of the article for instructions for Windows XP.
If you're still unable to install the software, please go ahead and submit a support case with our technical support team. They'll be able to take a closer look and see what may be causing this issue. Also, if you do open a support case, please share the case details with me (you're welcome to do so in this thread, or in a private message) so I can update this thread with suggestions or solutions.
Thanks very much Tracy,
Christine
Christine,
Thanks for all your help. Provided my tech with all your suggestions. He can't get the software installed on my computer. He is going to reimage the computer and see if that helps. That won't happen till next Thursday though. Will let you know if we have further issues.
Take care,
Tracy
Hi Tracy,
So sorry to hear that you're still working with this, I had hoped everything worked out. Thank you for the update, I'll keep an eye on this thread to see how it turns out.
Christine
Christine, Jon,
Thanks so much for all your help. The tech reimaged my comptuer today and installed windows 7 and I'm happy to say that Storyline finally installed and is working. I'm so exited to get started using it.
Take care,
Tracy
That's wonderful Tracy! So happy to hear everything's been set up and is working for you now.
Have an awesome day!
Christine
We are getting this same error for XP for the users who just got licenses. Here's a thought: Any of us who had the earlier version (because we had gotten trials) had no issues when we entered the license key. We then just had to do Update 2. Is the new download complete with Update 2? Could it be solved by having people install the original version and then update?
I have 5 people who are VERY excited to get their licenses and now can't get Storyline... sad puppies!
Hi Kristin,
Actually - I believe this may be an issue with Windows XP. I have seen some trouble reported with Update 2 and that operating system. This post was actually started before we were aware of the issue. This is probably why the Windows 7 install resolved the problem for Tracy.
Please go ahead and contact our support team. They'll be able to give you a little more information and hopefully get all of you up and running.
Articulate Support - Submit a Support Case
Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.
Thanks very much, Kristin!
This discussion is closed. You can start a new discussion or contact Articulate Support.