Error when installing Articulate Storyline on pc with xp

Jan 08, 2013

I am trying to install Articulate Storyline on my pc.  I have xp and every time I install I get an error box asking if i want to send the error.  The copy of Articulate Storline is good as others are able to install it.  The tech is thinking I am missing a windows update or something. 


12 Replies
Christine Hendrickson

Hi Tracy. Welcome to E-Learning Heroes!

Please take a look at the system requirements for running Storyline. As Jon mentioned, you will need to have .NET 2.0 or later installed, but it should install if it's not already on the machine. 

How are you running the installation? You mentioned others were able to use it, is it located on a network drive or other external source? If so, make sure the installation application is located on your C: drive or local hard drive. Also, you can try downloading a fresh installation from here

If you're still unable to install, can you give us a little more information? You mentioned an error pops up and that it asks you to report it, but does it give an actual error message? If so, what is the message?



Tracy Snar

.net framework 2.0 sp2  is properly installed on my system per our tech.   I was installing Storyline from my C drive.  I have also just downloaded a new copy from your website and get the same error.  The technician was able to run the software and install it on her system.  This is the error I get:  Articulate Storyline has encountered a problem an dneeds to close.  we are sorry for the inconvenience....Please tell Microsoft about this problem. 

Christine Hendrickson

Hi Tracy,

I'm very sorry you're still having to work with this. Hopefully we'll be able to get you up and running soon.

Please try the troubleshooting steps outlined in this knowledge base article. I know it looks a little overwhelming at first, but this is due to the multiple operating systems that are listed. Scroll down to the bottom of the article for instructions for Windows XP. 

If you're still unable to install the software, please go ahead and submit a support case with our technical support team. They'll be able to take a closer look and see what may be causing this issue. Also, if you do open a support case, please share the case details with me (you're welcome to do so in this thread, or in a private message) so I can update this thread with suggestions or solutions.

Thanks very much Tracy,


Kristin Augusta

We are getting this same error for XP for the users who just got licenses.  Here's a thought:  Any of us who had the earlier version (because we had gotten trials) had no issues when we entered the license key.  We then just had to do Update 2.  Is the new download complete with Update 2?  Could it be solved by having people install the original version and then update? 

I have 5 people who are VERY excited to get their licenses and now can't get Storyline... sad puppies!

Christine Hendrickson

Hi Kristin,

Actually - I believe this may be an issue with Windows XP. I have seen some trouble reported with Update 2 and that operating system. This post was actually started before we were aware of the issue. This is probably why the Windows 7 install resolved the problem for Tracy.

Please go ahead and contact our support team. They'll be able to give you a little more information and hopefully get all of you up and running.

Articulate Support - Submit a Support Case

Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.

Thanks very much, Kristin!

This discussion is closed. You can start a new discussion or contact Articulate Support.