Exam Results Not Showing Correctly

Hi Team!

We have recently updated all of our exams to be random question draw. However, a user was questioning her score. It shows that she missed 12 questions. I went through through her exam and she actually only missed 7 questions.

On the attached results slide screenshot you will see that she got 0 points on the first 3 subjects even though she answered all of those questions correctly. I went through the SL file and verified that the questions were set up correctly and logged into her account in the LMS to verify that she did answer them correctly.

The variables also seem to be set up correctly.

I am a bit perplexed by this issue. Please help.

Thanks in advance!