Exception during Import Powerpoint

Jul 18, 2012

I tried importing a powerpoint slide show and got this exception error. Can anyone help me understand what's going on?

31 Replies

over 4 years ago09/27/19 at 2:44 pm (UTC)

Hey Daphnee,

Thank you for reaching out! I went ahead and opened up a Support Case on your behalf. We can continue to troubleshoot this further to see what might be causing that error message you are seeing.

Please be on a lookout for an email from Articulate Support!

Daphnee St.Val

over 4 years ago10/04/19 at 4:28 pm (UTC)

Thanks Vincent,

I did see the support ticket but never heard anything after that. I haven't had any issues with any other PPTs except for that one, since than. Not sure what it is about that particular one that it won't import.

Katie Riggio
Staff

over 4 years ago10/07/19 at 3:30 pm (UTC)

Hey, Daphnee!

Thanks for reaching out in your case as well, and for sending in your file. We're taking a look, and will reply within the case with our findings. Talk soon!