I created a course which sent the results to the LMS correctly. However, an 'exit course' trigger on a button on the results slide wasn't closing the window, so I removed it and created a message asking the learner to close the window manually. Now the results aren't being delivered to the LMS. I believe that the course doesn't need to have an 'exit course' trigger, so why would this be happening?
I've had someone at my help desk change the line of code as suggested. These changes have been tested on the LMS and neither change has helped.
I have a quiz in my course, so I'm guessing that the second link you've provided doesn't apply to my situation.
I had already updated the player settings to open in a new browser window prior to deciding to remove the button altogether, so that step has also been taken.
Can I send this file privately to be checked out? If so, can you please tell me how to do this?
6 Replies
Hi Jacinta,
Before you removed your exit trigger, did you follow the steps in the bottom of the article about ensuring the exit course trigger works in the LMS?
Would this option work for you to set up a way to trigger the course completion status being submitted to your LMS?
Hi Ashley.
I've had someone at my help desk change the line of code as suggested. These changes have been tested on the LMS and neither change has helped.
I have a quiz in my course, so I'm guessing that the second link you've provided doesn't apply to my situation.
I had already updated the player settings to open in a new browser window prior to deciding to remove the button altogether, so that step has also been taken.
Can I send this file privately to be checked out? If so, can you please tell me how to do this?
Thank you.
Hi Jacinta! I just wanted to pop in and go ahead and provide the link for you to send your file privately.
Thanks Jacinta for sending along an update, and thanks to Leslie for sending along the link! If you need anything else, just let us know!
Thanks, Leslie. The case number is 00349083.
Thanks Jacinta!
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