Experiencing a memory leak with Storyline 360

It's in SL's DNA. I usually shut it down about once an hour.

Yikes! Sorry to hear Storyline keeps freezing on you, Frances. I know that's got to be frustrating. 

Since you mentioned you're working on a Windows 7 machine, try switching to an Aero theme in Windows. If that doesn't seem to help, the fastest way to get this resolved is to open a case with our Support Engineers. You can reach them anytime, day or night, right here. They'll work with you one-to-one to troubleshoot based on your specific set up. 

Keep me posted on how it goes!

Yes, I have started doing that too and saving regularly, which brings the memory down quite a bit.  The issue seems to have started since switching to 360 for me.  

Hi there Frances,

Thanks for opening a case (01026700), and I see that you're working with my colleague Jonathan. You're in good hands! I'll check in periodically and share updates here when they're available.

Hi All,

I have been working on a large project with lots of screen recordings and have also had the memory freeze issue. I did some research and found the following:

Storyline is a 32-bit application. According to Microsoft, the default memory limit for 32-bit is 2GB. It does not matter how much physical memory you have installed, the limit is the same if your machine has 4GB or 16GB of memory, or is running 32-bit or 64-bit Windows.

Storyline seems to want to use more memory the longer we work, so my workflow now includes keeping an eye on the memory it uses. Task Manager is a great tool for this.

For example, when first loading a project into Storyline, the memory usage might look something like this:

When Storyline freezes, the memory will look something like this:

(By the way this system has 16GB of memory installed.)

 So along with saving early and saving often, I keep an eye on memory usage and when it goes above 1.5GB or so I save, close Storyline, then reopen it.

A caveat here. On a 4 GB machine you may actually run out of memory before Storyline reaches 2GB, because other processes are also competing for their share. In this case closing other applications and switching to the Aero theme (as Alyssa suggests above) might free up what you need. But in any case 2GB is the default limit.

Hey Matt!  We really appreciate the clear and thoughtful explanation.  

Thanks for your contribution to the community!

Great run down Matt, thanks for the helpful contribution.