I am trying to publish a storyline slide (or project) to Word. After publishing, Storyline congratulates me and says the file was published succesfully. But when I want to look up the file in my file system, there is nothing there.
I am working on a MacBook with Parallels Desktop to run Storyline.
What might be good to know is that I am using Storyline 360, working locally, this happens to all my projects and I have installed Word on my MacBook (mac version), not as a Windows application.
I'm pretty sure you have already determined the save folder for your file so it is possible that it is an issue with Parallel with it being a virtual machine so the file is saved within its virtual drive, though I can't be sure as I haven't tried SL with Parallel.
It would be a great help if you could walk us through your process and maybe share with us some of your screenshots.
Also you can try emailing your file to yourself as a quick way to get them.
Sorry for the delayed reply. I managed to recreate your issue by running Windows 10 in a Virtual Machine using VirtualBox ver. 5.1.18.
I installed a fresh copy of Storyline 360 and tried publishing to Word a project I'm working on and unfortunately, it doesn't work, very similar to your issue. Clicking 'View Document', 'Open', 'Zip', 'FTP' does not show any response. 'Email' asks for an Email Client be configured, and won't work either. I managed to publish to Word by installing MS Office 2013 in my Virtual Machine. It seems that you needed MS Word installed on your machine to render/publish the Word document.
Please try installing MS Office or MS Word in your Parallel Desktop and try publishing to Word again. Let me know how it goes.
I'm not familiar with the nature of your MS Office for Mac license but I believe, MS Office for Windows and for Mac are two separate products. I tried installing Libre Office but it doesn't work. If you only need to publish to Word this one time, you can look for an Office installer and use the trial period.
Hello, Namita! You did the right thing by opening a case. My teammate Anna recently reached back out to you with troubleshooting steps. Let me know if you have any questions about what she sent you!
Hi there! We have a few members on our team that are running into a publishing to word error. It says it is successful and then it does nothing. No file anywhere. I will open a case but if you have a quick and easy solution please let me know asap! We are using SL3 not 360.
I was able to solve this by opening a new Articulate file, and importing the slides from the previous file into it. That worked for me, but please try and share if it works for you as well!
Thanks for reaching out to our support team as well. You should be hearing from someone soon and it looks like you're getting some community support in the meantime.
I'm having the same issue- it shows that it has downloaded but nothing happens when I try to open or find the file. In my company, we don't use Microsoft and therefore it's not installed on my computer. What are other options for exporting?
You'll need to have Microsoft Office installed if you'd like to export for Word. If you are looking at other export/publish options they're all outlined below:
Has there been any resolution to this issue? I am experiencing the exact same problem using Storyline 3. I do have copies of Office installed on both my Mac and VM.
I'm having the same issue using SL360 + Parallels 15 (OSx Catalina with Windows 10 VM) with desktop version of Word (Office 365 on Windows 10 VM). Saving the file locally on my VM.
I've also tried importing the slides from the course into a new file and encountering the same problem.
I was running into the same issue through Parallels as described in this thread. One thing I was able to change on the Windows side is the default app designation. I noticed that a lot of the default app properties for Word were directing to my copy of Word on my Mac. I downloaded a version of Word for my Windows 11 virtual machine, but I realized that I needed to set all properties of Word to be opened by the Windows version of the software and not the Mac version (see attachment).
Once I changed all of these to the Windows version of Word and tried to publish my Storyline file to Word, it worked successfully.
31 Replies
What might be good to know is that I am using Storyline 360, working locally, this happens to all my projects and I have installed Word on my MacBook (mac version), not as a Windows application.
Hi Renzo,
I'm pretty sure you have already determined the save folder for your file so it is possible that it is an issue with Parallel with it being a virtual machine so the file is saved within its virtual drive, though I can't be sure as I haven't tried SL with Parallel.
It would be a great help if you could walk us through your process and maybe share with us some of your screenshots.
Also you can try emailing your file to yourself as a quick way to get them.
Thank you, Ryan.
Good suggestion about the virtual drive. But I searched my virtual Windows file system and didn't find any Word doc.
I can walk you through the process. This is what happens. First I publish the doc.
Then I get this message:
There is no result. And I cannot view the document (clicking the button has no result). Also, nothing happens when I click FTP, ZIP or OPEN.
When I click EMAIL, something does happen. I get the following message:
I configured a mail client in Windows (standard Outlook), but I get the same message.
Hi Renzo,
Sorry for the delayed reply. I managed to recreate your issue by running Windows 10 in a Virtual Machine using VirtualBox ver. 5.1.18.
I installed a fresh copy of Storyline 360 and tried publishing to Word a project I'm working on and unfortunately, it doesn't work, very similar to your issue. Clicking 'View Document', 'Open', 'Zip', 'FTP' does not show any response. 'Email' asks for an Email Client be configured, and won't work either. I managed to publish to Word by installing MS Office 2013 in my Virtual Machine. It seems that you needed MS Word installed on your machine to render/publish the Word document.
Please try installing MS Office or MS Word in your Parallel Desktop and try publishing to Word again. Let me know how it goes.
Cheers!
Hi Ryan,Thank you souch for all your effort!I have a MS Office license for my Mac. Can I install MS Office on Parallel Desktop with the same license?
Hi Renz,
I'm not familiar with the nature of your MS Office for Mac license but I believe, MS Office for Windows and for Mac are two separate products. I tried installing Libre Office but it doesn't work. If you only need to publish to Word this one time, you can look for an Office installer and use the trial period.
Ah, good idea! Thanks Ryan.
You're welcome Renzo! Please let me know how it goes.
I am having the exact same issue, but I am publishing to my desktop in on a PC - not a virtual machine. Is the a 360 update error? Please advise.
Hello, Namita! You did the right thing by opening a case. My teammate Anna recently reached back out to you with troubleshooting steps. Let me know if you have any questions about what she sent you!
Hi there! We have a few members on our team that are running into a publishing to word error. It says it is successful and then it does nothing. No file anywhere. I will open a case but if you have a quick and easy solution please let me know asap! We are using SL3 not 360.
Hi Danielle,
I was able to solve this by opening a new Articulate file, and importing the slides from the previous file into it. That worked for me, but please try and share if it works for you as well!
Namita Eveloy
Hey Danielle,
Thanks for reaching out to our support team as well. You should be hearing from someone soon and it looks like you're getting some community support in the meantime.
Hi,
I'm having the same issue- it shows that it has downloaded but nothing happens when I try to open or find the file. In my company, we don't use Microsoft and therefore it's not installed on my computer. What are other options for exporting?
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Namita, your solution didn't work for me, unfortunately.
Hi Dace,
You'll need to have Microsoft Office installed if you'd like to export for Word. If you are looking at other export/publish options they're all outlined below:
Let us know if you need anything else!
Hi,
Has there been any resolution to this issue? I am experiencing the exact same problem using Storyline 3. I do have copies of Office installed on both my Mac and VM.
Hi Kristopher,
Sorry to hear you're experiencing the same issue! Here are a couple of items to review before moving forward:
Trying following the steps in this article for fixing erratic behavior, and if it still doesn't work, feel free to reach out to one of our support engineers for a closer look into why this is happening.
I'm having the same issue using SL360 + Parallels 15 (OSx Catalina with Windows 10 VM) with desktop version of Word (Office 365 on Windows 10 VM). Saving the file locally on my VM.
I've also tried importing the slides from the course into a new file and encountering the same problem.
Reinstall of Word seemed to fix it for me.
Hi there - when we export to Word, the .zip file comes through empty every time. Can someone please advise?
Thanks!
Julie
Thanks for reaching out, Julie!
Sorry you're hitting this snag. Let's start with these tips:
If those tips don't fix things, I'd recommend sharing your file with our support engineers so they can take a closer look. We'll reach out shortly after!
Hi all,
I was running into the same issue through Parallels as described in this thread. One thing I was able to change on the Windows side is the default app designation. I noticed that a lot of the default app properties for Word were directing to my copy of Word on my Mac. I downloaded a version of Word for my Windows 11 virtual machine, but I realized that I needed to set all properties of Word to be opened by the Windows version of the software and not the Mac version (see attachment).
Once I changed all of these to the Windows version of Word and tried to publish my Storyline file to Word, it worked successfully.
I posted my experience here:
https://community.articulate.com/discussions/articulate-storyline/unable-to-export-word-files
I copy my post here. hopefully, it would be helpful for some of you.
This issue bothered me a lot. I did many tests on a virtual PC. and finally, I found the cause for my case.
to export .DOC file, you need to install MS Office, I tried 2007 and 2010, and both work.
Then you must NOT install WPS. it's a similar program as MS word.
I'm not sure if some of you have WPS on your PC. maybe it's another similar program that conflicted with storyline.
on my PC, as soon as I uninstalled WPS, the export feature recovered.