Failed to import powerpoint

Aug 31, 2023

I've tried few different powerpoint even a blank ppt, it only gives error but no log file for error details, followed all instruction from here is not helping.

https://www.articulate.com/support/article/Articulate-Storyline-360-Failed-to-Import-PowerPoint-Presentation

Office 365 ver 16.016130.20714

the ppt saved location I have full access to so it wont be permission issue..

I also tried uninstall and reinstall under admin right still not working

I shared my blank pptx file for checking

Any advise or debugging tools can provide?

Screenshot_2023-09-01_093024.jpg
blank.pptx

6 Replies

Jose Tansengco
Staff

8 months ago09/01/23 at 5:40 pm (UTC)

Hi Jonathan,

Sorry to hear that you ran into this issue, and thanks for letting us know what troubleshooting steps you've already tried.

I went ahead and opened a support case on your behalf so we can have our support engineers investigate the behavior. You're in good hands, and someone from our team will be reaching out shortly via email!

Nikolaos Natsinas

7 months ago09/26/23 at 9:59 am (UTC)

Hi, I have the same problem, can you please share the solution on that topic?

thanks,
Niko

7 months ago09/26/23 at 1:57 pm (UTC)

Hi Nikolaos!

Sorry to hear you've also run into trouble when importing PowerPoint content to Storyline. I'd be happy to help troubleshoot and have some follow-up questions to start.

Have you reviewed this article, which outlines some of the common reasons importing PowerPoint content to Storyline may fail?
Have you tried performing a repair of your Storyline application to see if that improves behavior?
If you are receiving an error message when the import process fails, can you please share a screenshot of what the message says?

If you're comfortable sharing a copy of the affected PowerPoint file, I'd be happy to test the behavior on my end! You can upload it to this discussion, or share it privately through a support case. We'll delete it from our system as soon as we've finished troubleshooting!

7 months ago09/27/23 at 2:08 pm (UTC)

Hello team,

it didn't work the repair either, I would like to share privately but the file is too big, can you maybe try with an empty pptx ? I also try empty pptx and it doesn't work neither.

let me know how to solve this ??

Niko Natsinas
Training Manager
Nikolaos.n@nanox.vision

7 months ago09/27/23 at 3:18 pm (UTC)

Hi Nikolaos!

Thanks for sharing the feedback! I'm sorry to hear repairing Storyline didn't resolve the issue!

Not to worry! I've opened a support case on your behalf so you can share your PowerPoint and Storyline files with our team privately. You're in excellent hands working with our support engineers and should be hearing from them shortly!

Valerie Duever

7 months ago10/13/23 at 6:57 pm (UTC)

Hi Nikolaos. At the risk of sounding redundant, I was having the same issue as you. I made sure to number the slides, beginning with 1 and made a copy to the desktop of my computer. The import worked beautifully with those two changes. Hope this helps and good luck.

Valerie Duever
Instructional Designer
valerie.duever@equipmentshare.com