Fatal Error issue...
We have a few Storyline modules that are loaded to Cornerstone LMS and when a user comes to a certain slide, a popup error appears when viewing the slide...
"A fatal error has occurred communication with the server has been lost". It doesn't happen on other slides and the user's connection seems to be fine. The interactions on the slide all function fine and when we test in different browsers locally, we cannot replicate this issue.
Has anyone seen this before? Is there a way to fix this in Storyline or is it an LMS issue? I really want to help resolve this issue for our client, but when we test it locally and it works, I'm not sure what we can do.
Oh and our modules were created and published with Storyline 1 and SCORM. I seriously wouldn't think it would be a Storyline version issue as all the other modules work fine. It's just one or two module files that produce this fatal error.
Would appreciate your help!