Feedback sounds play on Invalid Answer

Jan 30, 2019

In my Storyline course, the client wants positive and negative sounds for right answers, wrong answers and "try again". I've done this by adding them to the feedback masters. 

Thing is, when a user submits before answering, I get the "invalid answer" box, but then my positive AND negative sounds play (without the feedback displaying, of course).

Has anyone else encountered this?

Here's a content-free file where this bug happens.

5 Replies
Leslie McKerchie

Hi Marie-Jo,

It sounds like you are actually running into an issue we have reported to our team.

I'm adding this conversation to the report so that we can update you here when we can.

In the meantime, the workaround we have listed is:

  • Add a Play Media <Audio Name> when timeline starts trigger on both Correct/Incorrect layer.
Leslie McKerchie

Great news!  We just released another update for Articulate 360, and included a few important fixes that you'll see in the release notes here.  

The item you'll be interested in is:

Fixed: Audio tracks from multiple layers could play simultaneously, even when the layers weren't open.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

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