file is being used by another process
Dec 07, 2012
I am currently creating a storyline course that is the second lesson in a series. As such, I am reusing a lot of pictures and clip art that I created for lesson 1. The problem is this:
I can open up Lesson 1 and Lesson 2 with no problems. I can switch from Lesson 2 to Lesson 1 with no problems. But when I try to open lesson 2 again, I get the following error:
"The file 'filename' is being used by another process or you do not have the proper security permission to access this resource."
This error message will persist until I restart my computer. Closing and reopening storyline does not fix the problem. I have not downloaded any "rogue" templates. I am the only one who uses this laptop, almost exclusively on my home network.
Please help.
38 Replies
Oh, and I should mention that this is the only file having this issue.
Hi David!
Do you have any of the images or other elements open in other programs (for example, viewing an image in Paint, even in the background, will cause this issue because the software recognizes an instance of the image is in use)? Also, are all of the content items on your hard drive, or are you accessing them from a USB drive, network, etc.?
The error message you're receiving is it for one particular file, or multiple files?
Thanks!
Christine
It was only for the one file and all the elements are only open as part of the other lesson. I shortened the name and moved it to the My Articulate Projects folder and that seems to have helped. If not, I'll let you know.
Thanks for the quick response!
Dave
Hi Dave,
Great! Glad it's behaving now. If it acts up again, just let us know.
I hope you have a great weekend!
Christine
You too!
Hello - I am having this same issue when I try to access a co-workers file. She doesn't have anything up and doesn't think she put any restriction on it. Please help.
Thanks!
Sabrina
Hi Sabrina,
How did she share the file with you? You'll want to make sure that you're both working locally as described here. Have you tried opening the file straight out of a folder or within Storyline using the "open" function to see if it behaves differently?
I have tried both... she saved the file to a file I could view and I tried to open it straight from there and I tried opening articulate and using the browse option there too and I get the same response.
She was actually unable to open it before and she called CUNA (she purchased articulate from them) and they walked her through an update but not the Articulate Replay update... is that available for me?
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Hi Sabrina,
There were updates for Storyline 1 & 2, Studio '13 and Replay to fix an issue with Adobe Flash Player 16 released in early december. Here is the link to download the update for Storyline 2 and you can also find the Replay update here.
After going through the updates, if you're still having the same error message I'd try rebooting your system, and if it still persists after that it may be the file itself. As I mentioned, if not working locally the file could have some element of corruption in it. Is your colleague still able to open it?
Hello there,
Thank you so much for your speedy response ☺ I copied the file to my desktop and that seemed to work. I really appreciate your help quick response - thank you again!
Sabrina
Hi Sabrina,
I'm happy to hear it - and you may want to review this article about ways to work collaboratively on files to ensure there aren't future issues with corruption from working off a network/shared drive.
Hello!
I am experiencing issues similar to the issues users encountered above on this thread. When I attempted to open my project from a shared drive, the error message "The file 'filename' is being used by another process or you do not have the proper security permission to access this resource." appears.
I closed all open programs, restarted my computer- still got the same error.
I then copied the project to my desktop. When I opened it from the desktop, the error message became "The project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline."
I changed the file name on the desktop, tried to re-open...and go the same message.
Please help! Any advice?? I don't know what to do if I lose this entire project...
Hi Jessica,
Unfortunately once a file has become corrupt, it's difficult to recover it and we always recommend working off a local drive as described here to help prevent corruption issues.
Ashley,
Using the temp folder, I was able to recover the project. THANK YOU!!!!!!!!!!! You are awesome! Thanks for the fast reply as well.
No problem Jessica, glad you found it. :-)
I had the same issue with having accidentally saved over a file in my Articulate projects folder. Was getting the same error message so I restarted my PC. Went into My computer and found the file. Right clicked on the file, clicked on Properties, clicked on Previous versions and copied the correct version and pasted the file onto my Desktop. Then went into the file from desktop and the previous correct version then opened and was able to access the material that had been saved over.
Thanks Paul for sharing those steps here and I'm glad that you were able to find a copy of the files.
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Thanks Jane for the update and glad that worked for you.
I am having the same issue. I have tried all of the above but still get the message the file is corrupt when opening or it is in use when trying to import. Are there any other possible solutions. I don't want to have to recreate my project so hoping there is something else to try.
Hi Julie!
Be sure to check out Ashley's solution:
@Ashley, If you were here I might hug you and deal with the consequences... I tried everything else and nothing worked, but your tip enabled me to recover a few days (OK, probably closer to a week) of work. Thank you! Now I'll start practicing what I preach to everyone else and back up daily. Thanks again.
Aw, glad that Ashley was able to assist you David :) Thanks for popping in with an update.
Aww - I do love hugs! Thanks David. :-)
Did you try Ashley's suggestion above (about digging the backup out of the %appdata%\Articulate\Storyline folder)? It sounds like I was absolutely in the same boat as you but her approach saved me a ton of work. You might not get everything right up until the unfortunate C+A+D, however you'll probably get to within 10 minutes or so of it.
Now I'm in the business of daily backing up :)