file is being used by another process

Dec 07, 2012

David Patton
By David Patton

I am currently creating a storyline course that is the second lesson in a series. As such, I am reusing a lot of pictures and clip art that I created for lesson 1. The problem is this:

I can open up Lesson 1 and Lesson 2 with no problems. I can switch from Lesson 2 to Lesson 1 with no problems. But when I try to open lesson 2 again, I get the following error:

"The file 'filename' is being used by another process or you do not have the proper security permission to access this resource."

This error message will persist until I restart my computer. Closing and reopening storyline does not fix the problem. I have not downloaded any "rogue" templates. I am the only one who uses this laptop, almost exclusively on my home network.

Please help.

38 Replies
Ashley Terwilliger-Pollard
over 8 years ago01/15/16 at 2:25 pm (UTC)

Hi Louise,

It looks like I just responded to you over here - I've copied the information below:

You could also look at searching through your temp files for an earlier version of it. 

Here's how to check:
 
1) Open this folder in Windows Explorer:
 
%appdata%\Articulate\Storyline
 
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
 
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
 
4) Double-click the file to open it in Storyline.
 
Also, be sure to always create, edit, and publish projects on your local hard drive. Working from a network drive or a USB drive can cause erratic behavior due to latency, such as file corruption, an inability to save changes, and loss of resources. See this article for details.
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