First caption not showing after hitting trigger

Mar 11, 2023

Hi all.

I did not want to use the player, so I added my own buttons with triggers for captions and play/pause. When I hit the caption button, the captions don't start until the second caption. However, if I pause the video immediately, hit play, and then hit the caption button, it will show the first caption.

How can I make the first caption show automatically when the caption button is hit the first time without needing to pause and play first?

Thank you!

1 Reply
Luciana Piazza

Hi Adam, 

Thanks so much for reaching out!

I'm sorry to hear you're having difficulties with your Closed Captioning displaying correctly. I understand your frustration. 

Would it be possible to take a closer look at your file? Feel free to attach it to this thread or privately in a support case. You can also attach a Peek 360 capture of what you are experiencing so we can better assist you!