5 Replies
Lauren Connelly

Hello Barbara!

Do you have the installer for the "Font Awesome" font? You may be getting that error as the font you've installed is not the correct/same font used in the Storyline file itself. Fonts can have different formats (eg. can be TTF, OTF). Even though they are the same font in name, the fonts may differ in format, causing that error to pop up.

The best way to test is to install the same "FontAwesome" font that was used when creating the original Storyline course.

Roslyn Mason

I have the same problem with the font message as Kristopher, despite having loaded the missing fonts. Has there been a solution from the Support team?
My colleague has the exact same font settings as I do and she has no problem seeing the correct icons etc. and she does not get the message when opening the same Storyline file.

Becca Levan

Welcome to E-Learning Heroes, Roslyn!

Unfortunately, we didn't receive a response from Kristopher, so I do not have an update to share.

Do you still receive this error after a uninstall/reinstall of the font? I'm curious if there's a chance you installed a different font family or format. Can you get the font installer your colleague used to install the font?

If you're still stuck after those tips, connect with a support engineer so we can continue troubleshooting!