Font display on published SL2 course

Hi all,

I have been reading some of the previous discussions on difficulties with fonts displaying correctly or at all.  Am I correct in assuming that those troubles are only happening to the web/html files and not to the .swf files? if I use a published .swf file inside my LMS or directly on the web all of the fonts should display properly regardless of device or browser or whether the font is resident on someone's device?  If not, can someone recommend, please, the best three or four fonts (serif and sans) that will have the widest probability of displaying correctly.  Mega thanks!!

6 Replies
Ashley Terwilliger-Pollard

Hi Sylvia,

I think we'd want to know the specific issue you're seeing or running into - as saying issues with fonts is fairly broad. The fonts that you use as text on your slide will be embedded as a part of the publish - and should display across browsers, and you'll want to make sure that you upload the entire contents of your published output folder to your LMS - not just the .swf file. 

As Leslie mentioned, we've seen some issues with fonts, and this one here was fixed in Update 5 of Storyline.  Additionally custom fonts aren't supported in variable references.

If you're running into a particular issue or situation, please let us know more about the font, where you're testing and hosting the content, browsers used, etc.  

Sylvia Wright

Hi Ashley,

Thanks, I'm not thinking of a specific incident here, but rather a comment from one of my SMEs about the general use of fonts and how they do and don't always display properly.  Our courses are international and go to a number of "out of the way" places around the globe where technology is a new item and often the folks don't have the latest (more often the oldest) and so we are trying to prevent some future problems by limiting ourselves to fonts that are least likely to mis-display.

Ashley Terwilliger-Pollard

Thanks Sylvia - we hear a lot about outdated technology. I don't know that there is a comprehensive list, but as Leslie mentioned there are some known issues with kerning right now using fonts such as Arial. For users who ran into those issues they reported better results with fonts such as Articulate or Calibri. You may need to do a bit of trial and error to see if your users specific set up will have an impact on the font.