Format painter error - why is text changing?

Hi Laurel,

I see that your hover states show the change in language, but I'm not able to reproduce the same thing myself on your file or another file. Can you provide some step by step directions or even a screen recording of how you're going about making these changes so that I could try and replicate it further? Often with these type of things it's something as simple as the order you're clicking things in, so I want to make sure I'm following the same steps. 

If you've got Articulate 360 you can use Peek to complete the screen recording to walk me through what you're doing and seeing. 

Hi Laurel,

Just an update here - one of my colleagues was able to reproduce the issue you were seeing, and we've got it reported to our team. Sorry that I missed it the first time around, but now that we've got it in their hands it's on it's way through investigation and hopefully the fix will be out soon on that one.

Let us know if you need anything else! 

Thanks Ashley! I haven't followed back up with you because I hadn't returned to that project again recently. However, I have noticed this issue happening sporadically in other 360 projects. As always, I appreciate your help!

Thanks Laurel and no worries. We're always here when you get back to it! I'll keep you posted on updates from our team, but the sporadic ones are always a bit trickier to figure out! 

Hello,
I am fairly new to Storyline 360 and I have been having this same issue.
Has there been any resolution or updates to this issue?

Thanks

Hi Tom!

Sorry you've hit this snag!

Good news, the issue where format painter was copying text with states was fixed in Update 4. We are now on Update 31. 

Are you able to share a screen recording to show us what is happening on your end? 

Hi Lauren

This doesn't always happen, but I was able to find a slide where it was still an issue.

I have attached a word document with the screen captures.
I need to pull out some content before I can post the .story file

Thanks for your help

Tom

Hey Tom,

Thank you for sharing that Screenshot! 

Does this behavior happen often when using Format Painter or does it appear to be sporadic? Our team is continuing to investigate this, but if you are able to share a screen recording or your .story file that could help us troubleshoot this further. You are always welcome to share your file privately with our Support Engineers as well! We'll let you know our findings and will delete it after having a closer look.

Hi There

This happens sporadically. I haven't noticed any pattern to when it happens.
I have an example of it in the attached storyline file. When I select Step 1 and use format painter to copy the states onto the other tabs, the text is also copied. Let me know if you need any other information. Thanks for all your help.

Tom

Hi Tom,

Thanks for providing the .story file! I initially tried it on my own and couldn't replicate, but once I jumped into your file I saw the issue.

I did notice some interesting things about your shapes, though. Were they copied from Powerpoint, or were they grouped in Powerpoint before importing into Storyline? Each shape only shows as one item in the timeline, but when I import that slide into another project, I see the breakup of 3 items, but can only access the main shape.

If you recreated the tab in Storyline, I wonder if it would still have Format Painter issues. Looking forward to hearing back!

Hello All,

I was using a slide downloaded from the community, so I don't know how it was created. The name of the download is SL2-ProcessTabsTimeline-Montse. When I added it to my project, Storyline updated it to Storyline 360 and then I made my modifications.

I did recreate the tabs and then new tabs didn't have any issues with the format painter. It does appear that the issue was with the objects on the original slide. I don't know what caused the issue, but at least I know what to look for if I run into this issue again.

Thanks Everyone!!

Hi Tom!

It's incredible to see the impact of this community first hand! Glad, you were able to sort things out. Thank you for sharing what worked for your course!