Formatting Problem On Different PC

Jul 03, 2016

I have several completed Storyline projects but just changed my laptop and now when I open them up the formatting is totally messed up - paragraphs taking up more lines, pictures displaying strangely. I can't work out a display setting on the new computer that sorts this out and I just don't know what to do as these projects took so much time to develop. Any suggestions please?


10 Replies
Tom MacKay

Thank you - the problem is I became aware of this only after switching computer and my old files just won't appear as they used too - it's too late to change the dpi on the original pc for the finished files, but no matter what dpi I choose for the new pc I just don't seem to be able to get them to display properly. I'm really stuck as to how to resolve this - any ideas please?

Tom MacKay

Just to update - the laptop I created the files on was set to a different resolution, but I changed it and the files still looked fine, however on my new laptop (Surface Pro) it doesn't matter what resolution I set it to, the way text and images are displayed is totally messed up. I know the Surface Pro has a very high spec for screen resolution but I hoped setting the dpi to 96 would sort this out, however it hasn't and I really don't know what to do now and would really appreciate advice as I don't want to ruin my projects! Thanks

Crystal Horn

Hi there Tom.  I wanted to give you some other reference material regarding using Storyline on a hi-res display.  You may find that user interface elements in Articulate Storyline are small and difficult to read on high resolution monitors—generally, monitors that display more than 2,000 pixels in width. We're working to improve performance on HD monitors. In the meantime, you may need to reduce your screen resolution while working in Storyline.

Please see this discussion thread for an idea of where Articulate is with evaluating this issue.  And here you'll find a workaround offered by one of our community members that has been helpful to quite a few folks.

Tom MacKay

Hi - I've tried all the fixes I could find on the forum, however I still am having the problem. Basically text is appearing on 2 lines instead of one as it originally displayed on other computers and also when published, which makes it impossible to work with. In the little previews of the slides on the left of the page, the text is appearing the correct way, however in the main window it is all over the place! I've changed the DPI, compatability settings, but I don't know what else to do other than give up with articulate. Is there anyone who can give me more specific advice please before I give up on Articulate? I know one thing written by support was suggesting that in version 3 this would be fixed, however does that mean I'm going to have to pay a lot of money for an upgrade just because this one won't work? I really can't afford to upgrade again especially when the problem is that I can't get the existing software to work. Please can somebody help me solve this really frustrating problem!

Ashley Terwilliger-Pollard

Hi Tom, 

First off I wanted to apologize for the continued frustration and problems you've encountered with this. It's certainly not the experience we'd want you to have and the issues with the DPI scaling have been plaguing us for some time now. My colleague Simon (a Product manager here at Articulate) shared a recent update in this discussion and you can see the reasoning and rationale there in terms of the changes that need to take place and our current plans for supporting it in the next version of Storyline. I know that paying for an upgrade may be prohibitive, and we'd be happy to discuss what that would look like based on your current license if you'd want to reach out to our team here once the next version is available. 

Also, it may be worth confirming that the text issue you're seeing is based on the DPI setting, as from your response if you were changing it as recommended and things were still displaying incorrectly it may be something else. I'd ask for you to upload a copy of your .story file and some screenshots to our Support team here. Once you do so, you'll receive a confirmation email with a case # and if you'd like to share that with me I can follow along in your case as well. 

Phil Mayor

I have done teaching sessions for users who have worked along with me using Surface tablets. I would echo Walt about aspect ratio and also check you have the correct fonts installed. I would also check your DPI setting in Windows 8, 8.1 and 10 the setting has changed so you need to set it to 100%. There is also a known issue with Scaling of Desktop apps independent of Articulate that sometimes means you need to disable scaling for the app.

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