21 Replies
Ashley Terwilliger

Hi Howie,

Are you using Storyline 3 or 360? We've seen this issue occur when all the player features have been disabled in both versions, that the icon doesn't appear. Could you try enabling at least one of the player features, even the previous/next buttons? That should allow you to see it disappear.

I'll also include this discussion in the report filed with our team so I can update you here once we have more info. 

Ashley Terwilliger

Hi Matt,

This is still an open issue for our team, and they're investigating possible fixes. We'll let you know here as soon as we can! 

While you wait to hear from our team, an easy way around it is to enable one of the player items such as a title, next/previous buttons or even the volume control. That will prevent the swipe up for full screen from remaining on the screen.

Leslie McKerchie

Hello everyone!

I'm happy to report that we released Update 22 to Storyline 360 today, which includes:

Fixed: The "drag up for fullscreen" hint wouldn't disappear on iPhones when all the player features were turned off in Storyline.

You can check out all the details on the latest release right here.

If you need instructions on updating, click here.

Katie Riggio

Hi, folks!

Following up on Alyssa's post to let you know that we just launched Update 6 for Storyline 3; check out all the enhanced features and fixes here! 🎁

We fixed the issue where the hand icon would not disappear when viewed on an iOS mobile device when all the player features were disabled.

You can download the latest Storyline 3 update here. Be sure to let us know what you think!

Ashley Terwilliger

Hi Ruth, 

Can you check what update you're on of Storyline 360? You can check by going to the "Help" Tab -> "About Articulate Storyline". You'll want to look for Storyline 360, build 3.25.18088.0 as the latest. 

If you're on that update and still running into this trouble, we'll want to take a look at your .story file and a copy of your Rise course (the Share link). You can send both of those privately to our Support Team

Katie Riggio

Hi, Ruth. Sorry to hear you're hitting this snag on the latest update!

I hope you don't mind, but I've opened a case with our Support Engineers on your behalf so we can understand what's happening with the content during review mode. They're rockstars at finding the cause of such behavior!

I'll follow along so I can share any needed updates here!