Full screen on iPhones - Swipe up icon on Safari

Hi Howie,

Are you using Storyline 3 or 360? We've seen this issue occur when all the player features have been disabled in both versions, that the icon doesn't appear. Could you try enabling at least one of the player features, even the previous/next buttons? That should allow you to see it disappear.

I'll also include this discussion in the report filed with our team so I can update you here once we have more info. 

Storyline 3.

I have removed all the player features as if i put a player button on it squashes the course into a smaller area as we get that big grey bar down the side which i really don't want.

Thanks, Howie. It's still an open issue for Storyline 3 as well, but I'll let you know here as soon as I can.

Is this an open issue for 360 as well Ashley?

Yup - this issue also appears in Storyline 360, and this discussion is linked in both reports so we'll let you know once a fix is available. 

Hi Ashley,

I am experiencing this issue as well, is there an update on the fix?

Thanks,

Matt

Hi Matt,

This is still an open issue for our team, and they're investigating possible fixes. We'll let you know here as soon as we can! 

While you wait to hear from our team, an easy way around it is to enable one of the player items such as a title, next/previous buttons or even the volume control. That will prevent the swipe up for full screen from remaining on the screen.

This adds a grey player bar on the screen on the whole course. IS there any way of doing this without the player bar appearing as it's not an acceptable work around as it adds a cm of unnecessary grey at the corner?

Hi Howie.  Adding items to the player, even if they aren't enabled at the slide level, will cause the player to make room for them across the entire course.  That gray area will remain.  I'm sorry that won't work for you!

Hi,

We are experiencing the same issue with a some of our storyline blocks in Rise courses.  The suggested patch of enabling an item on the player seems to be working; however, when can we expect this to be fixed as it is not a long term solution for our clients?

Hi there Meg,

While I don't have a specific ETA for this fix, I can say it's high on our priority list. As soon as we have the solution in place, we'll post the news in this discussion to notify everyone here. 

Hi Alyssa,

Do you know when this issue began?  We are finding this issue occurring randomly across storyline blocks in our Rise courses.  This will help us identify which courses to look at. 

Hey Sharon, 

It looks like we first started investigating/testing this issue in late March, so hopefully, that helps you out a bit.

As Alyssa mentioned, we are tracking this and have it attached to our report so we can update you as soon as we can.

Hello everyone!

I'm happy to report that we released Update 22 to Storyline 360 today, which includes:

Fixed: The "drag up for fullscreen" hint wouldn't disappear on iPhones when all the player features were turned off in Storyline.

You can check out all the details on the latest release right here.

If you need instructions on updating, click here.

Do we have any idea when this will go into Storyline 3?

Hi Howard! We're targeting to release the same fix in the next update of Storyline 3. Thanks for checking in!

Hi, folks!

Following up on Alyssa's post to let you know that we just launched Update 6 for Storyline 3; check out all the enhanced features and fixes here! 🎁

We fixed the issue where the hand icon would not disappear when viewed on an iOS mobile device when all the player features were disabled.

You can download the latest Storyline 3 update here. Be sure to let us know what you think!

This just started for us (Within the last week?) . Our Rise course has Storyline blocks, and suddenly when we play the course on a mobile phone we are getting the same thing.  (Android and iPhone) I don't show any updates are available. 

Hi Ruth, 

Can you check what update you're on of Storyline 360? You can check by going to the "Help" Tab -> "About Articulate Storyline". You'll want to look for Storyline 360, build 3.25.18088.0 as the latest. 

If you're on that update and still running into this trouble, we'll want to take a look at your .story file and a copy of your Rise course (the Share link). You can send both of those privately to our Support Team. 

I am on the version you listed above.

Apparently, it is only happening when in the review mode. It is not there when viewing published version. Weird. I guess I will have to give instructions to ignore to my reviewers. 

Hi, Ruth. Sorry to hear you're hitting this snag on the latest update!

I hope you don't mind, but I've opened a case with our Support Engineers on your behalf so we can understand what's happening with the content during review mode. They're rockstars at finding the cause of such behavior!

I'll follow along so I can share any needed updates here!