23 Replies
Alyssa Gomez

Hi Melissa! Happy to help you get back up and running.

First, are you able to save the file at all? If not, try doing a Save As to save the file with a different name and to a different location on your local hard drive.

If you're still unable to save and close the file, reach out to our Support Team here. They'll gather more information about your system and help you with next steps!

Leslie McKerchie

Hi Dawn,

Thanks for reaching out.

Were you able to try doing a Save As to save the file with a different name and to a different location on your local hard drive?

I've opened up a support case on your behalf as well so that you can easily reply and work 1:1 with a support engineer if you need further assistance.

Dawn DeVillers

I was finally able to copy everything into a new storyline file and save
it. It was really weird.
I never had that happen before.
What is the reason so I can avoid that in the future.

dawn

Dawn DeVillers
Director of Production at KMI Learning, Inc.
Phone: 614.224.0664 ext.105
Cell: 614.589.8651
fax: 614.224.0665
330 West Spring St #320
Columbus, OH 43215

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Leslie McKerchie

Hi Melissa,

Thanks for reaching back out. I'm going to let Renz, in your support case, know that you're still running into difficulty with this so you can continue working together.

Hi Dawn,

Thanks for popping back in with an update and letting us know that it's working for you now.

I've shared your latest with Peter in your support case as well.

We have not tracked down the cause of this error yet, but this conversation is attached so that we can share any updates with you here.

It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

Amy Price

What is the update with this issue???

We have multiple people working in Storyline files where this is happening regularly for the last month. 

We are constantly opening new projects and then importing files to fix the issue however this hugely time consuming due to the detailed setup of our modules. 

Is there and ETA for this fix? Or a version we can roll back to?

 

Leslie McKerchie

Hi Amy,

Thanks for reaching out and letting us know that you're running into an issue as well.

Importing slides into a new project has been alleviating the issue in most of the instances of this error for the users that have reached out.

I've not seen any users request or mention rolling back versions, but users are able to install previous versions on their own.

We are working on this issue and this conversation is attached so that we can update you as soon as we have additional information to share.

Melissa Mendez

Amy,

I was having the same issue too for a long time on just one file. After working with Renz, I completely uninstalled ALL articulate, then Renz had me run a "clean up" program, then reinstall Articulate apps. (note: there was also several reboots in there too!)


Once I reinstalled, I imported into a new file and saved it somewhere else on my C Drive. A completely new folder. And that seemed to do the trick. It took all-in-all, about 3 hours. But it worked. 

I would try and get with an Articulate team member to have them give you instructions to see if that might work for you.

I feel your pain! Hang in there. Hope you find a solution quickly. Really knocks the wind out of a project when this happens!

Katie Gokhshteyn

Hi there, Amy!

I'm so sorry you've come across this error. Our team is looking into its cause, and we'll keep this discussion posted on any new developments!

As we continue to investigate, I echo Melissa in that our Support Engineers would be happy to help. Click here to start a conversation with the team. They'll do a deep dive and let you know what they find!

Alyssa Gomez

Good news, everyone!

We just released another update of Storyline 360. That release includes a fix for the issue where you would see a “The project file could not be saved. GDI+ could not load image from file” error when saving a file.

To take advantage of this fix, follow these steps to update your software. Let me know if you have any questions!