Getting error message that course is in use but it is not.
Oct 26, 2021
I keep getting the a message stating "The file "x" is beig used by another process or you do not have the proper security permission to access this resources. Make a copy of your project file, then try to open the new file." I am the owner of the file, so I should have the proper permission. I have double and triple checked to make sure all my windows are closed and the course is not open in another tab. If I do create a new file, the new file will open, but if I close the file then try to reopen, I get this message again and have to create another file. I really don't need 20 copies of the same course (additionally, this puts me at risk of opening and editing the wrong copy or deleting one that I want to keep) - any suggestions? This happens frequently and is occurring with multiple files.
1 Reply
Hi, Leanna.
Thank you for reaching out, and I'm sorry you're experiencing issues when opening your files!
Let me ask you a few questions:
If that's not the issue, I recommend reaching out to our support engineers so they can help you troubleshoot through a case.