Gif purple outline and some do not display

Jan 17, 2017

Anastasia Kelm
By Anastasia Kelm

Hi

 

When I publish my storyline file (web, include html5 output) the gif displays either like this:

or does not display at all when published, or it displays fine. I have created various gifs with ezgif.com. How come do some gifs display whereas others do not? I have attached one gif that works and another that does not display.

I have read on the forum that if published as flash the purple hue will disappear, but my problem is that flash does not work on mobile devices.

Thanks

 

Update:

 So I was opening it directly from its file(in Chrome). I see the problem is gone now once I open it in it's attended environment. (I uploaded it onto tempshare) and it displays fine now.

29 Replies
Leslie McKerchie
over 5 years ago11/15/18 at 8:32 pm (UTC)

Hi Ian,

You're certainly in the right place to get notified of any updates when we have some to share, but I do not have any to share right now.

I do appreciate you bringing this up and letting us know that you're affected as well though.

Here is some information on how we define bugs and how we tackle them when they occur.

Leslie McKerchie
almost 5 years ago06/21/19 at 12:56 pm (UTC)

Hi Sally and welcome to E-Learning Heroes :)

Thanks for reaching out and sharing what you are experiencing in your project.

Do you know what version of Storyline you're using?

You can check by going to:
Help > About Articulate Storyline

We are currently on Build 3.29.19305.0 of Storyline 360. You can read all of the details here.

As you can see in Ashley's reply directly above yours, we released a fix for this in Update 26. If you're still seeing it, we would certainly want to take a look.

This discussion is closed. You can start a new discussion or contact Articulate Support.