Hi all, I've done a search and can't get a clear answer. I have a video in a storyline block introducing an activity however it doesn't play properly.
The video doesn't play at the start at all and then when I press "Start" the video plays while storyline loads the next slide which has the activity.
I have read that Rise stops auto-play which is fine but I have put the video on the second slide. The first slide has a fake "loading" screen which then jumps to second slide after 5 seconds.
Has anyone had issues with video in Storyline blocks not playing automatically and if there is a fix.
Modern browsers like Google Chrome block media files from automatically playing until the viewer has interacted with the website. You can read about this policy here.
With that being said, if learners have already interacted with your Rise 360 course, and your videos are still not playing, I'd like to see how you setup your Storyline 360 project to get a better idea on what's happening. Would you be willing to share a copy of your project file here or in private by opening a support case for testing? We'll delete it when we're done!
Can you please define user interaction? Do you mean the learner needs to interact with the Rise module before use the interaction. The Rise module and Storyline block are two separate things. The Storyline interaction isn't until the second page so the learner does interact with the module. Is that what you mean.
Have confirmed a fix related to the Autoplay Policy. Have only lightly tested but can confirm with two other testers this has fixed my issue.
I included as javascript - "Permissions-Policy: autoplay=(self)". Once added and reloaded the Storyline Block in Rise, the animation played as expected.
Great call submitting a support case! Our support engineers have a wealth of knowledge and insight!
Also, thanks for sharing your feedback on a solution that worked for you. I'm sure other community members will find it helpful when coming across this thread!
7 Replies
Hello Allen,
Sorry to hear that you ran into this behavior.
Modern browsers like Google Chrome block media files from automatically playing until the viewer has interacted with the website. You can read about this policy here.
With that being said, if learners have already interacted with your Rise 360 course, and your videos are still not playing, I'd like to see how you setup your Storyline 360 project to get a better idea on what's happening. Would you be willing to share a copy of your project file here or in private by opening a support case for testing? We'll delete it when we're done!
you need a user interaction* before the autoplay of the video is available
>The first slide has a fake "loading" screen which then jumps to second slide after 5 seconds.
you can trick storyline, but not the browser
* in the storyline iframe
I have submitted a support case :)
Can you please define user interaction? Do you mean the learner needs to interact with the Rise module before use the interaction. The Rise module and Storyline block are two separate things. The Storyline interaction isn't until the second page so the learner does interact with the module. Is that what you mean.
Have confirmed a fix related to the Autoplay Policy. Have only lightly tested but can confirm with two other testers this has fixed my issue.
I included as javascript - "Permissions-Policy: autoplay=(self)". Once added and reloaded the Storyline Block in Rise, the animation played as expected.
Hi Allen!
Great call submitting a support case! Our support engineers have a wealth of knowledge and insight!
Also, thanks for sharing your feedback on a solution that worked for you. I'm sure other community members will find it helpful when coming across this thread!
For those interested, here is how I applied the javascript