7 Replies
Cheryl Hoover

Fingers crossed this works as I'm getting similar reports all of a sudden. 

I'm in the process of updating some old courses and receiving the attached after I choose Yes to upgrade into Storyline 360. If I hit cancel, the file opens. Should I open a ticket for this?

Crystal Horn

Hi there, Cheryl.  It looks like the .story file is on your F: drive.  Are you able to copy it down to the C: drive first and then attempt to upgrade?

It's ok to back up your files to a shared or external drive, but we always recommend working and saving on your C: drive.  Let me know how you make out with moving the file to the local hard drive!