If the resulting Debug Log shows that we are sending 80% to the LMS, this is a problem that you will need to bring to the attention of your LMS provider. However, if you see that we are sending 800% to the LMS, I would encourage you to submit a Support Case so that our team can take a closer look at the problem. Thanks!
Once you've enabled LMS Debug Mode, uploaded the debug-enabled content to your LMS, and launched the content in your LMS, your content will open in one window, while the debug log opens in another.
After reproducing the issue you're troubleshooting, copy and paste the text from the debug window into a document for further investigation. If you have trouble interpreting the Debug Log, I would recommend providing a copy of it to your LMS Administrator for further troubleshooting.
Please let us know if you need anything else, and have a great day!
4 Replies
Good Morning, Talia.
If you enable LMS Debug Mode within your published LMS output, this will allow you to see precisely what data Storyline is sending to your LMS.
If the resulting Debug Log shows that we are sending 80% to the LMS, this is a problem that you will need to bring to the attention of your LMS provider. However, if you see that we are sending 800% to the LMS, I would encourage you to submit a Support Case so that our team can take a closer look at the problem. Thanks!
Thanks Justin, will do!
Hey Justin, quick question:
I enabled LMS Debug Mode, but how do I see what data Storyline is sending to our LMS?
Hello again, Talia.
Once you've enabled LMS Debug Mode, uploaded the debug-enabled content to your LMS, and launched the content in your LMS, your content will open in one window, while the debug log opens in another.
After reproducing the issue you're troubleshooting, copy and paste the text from the debug window into a document for further investigation. If you have trouble interpreting the Debug Log, I would recommend providing a copy of it to your LMS Administrator for further troubleshooting.
Please let us know if you need anything else, and have a great day!
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