having problems with lms reports from storyline contents

hi evryone,

I'm having a problem with some of the reports to my LMS...

here's the thing... when i'm checking my scorm log for one the users it shows that the score was 100 but when the user hit the finish button the value recived was suspend.

inside the lms user profile it shows the the user didn't finish the lesson although he click the finish button in the lesson... what is the reason to this and problem????? and why for other users the lms log is ok???

Regards,

David