I have been working on the module for over a year. I have put in 2 weeks of updates for a meeting I have at 9am tomorrow morning. I tried to open the file tonight and it is corrupted. This has happened to me before and I was able to locate a version online through Articulate and only lose about a days worth of work, but I don't remember how?
No I still cannot open the file. There is not a temp file, I downloaded the newest version and now my storyline files don't even have the correct thumbnail?
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Hi Laura! I apologize, it looked like you were super excited that you were able to find a file in the temp directory.
Yes, the thumbnail being blank in the latest update is an issue that we are aware of. It seems to be a cosmetic only issue, but I will add this thread both for our QA Team to know user impact as well as to provide an update when applicable.
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How embarrassing! I need more coffee for this Monday morning. I see it now - so similar in situation, I did not notice the dates. I simply read the content. I apologize.
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Hi Laura! Looks like you reached out to our support team (00734087) and you were able to find a file via the same solution Matthew shared above :)
No I still cannot open the file. There is not a temp file, I downloaded the newest version and now my storyline files don't even have the correct thumbnail?
Sent from my iPhone
CONFIDENTIALITY NOTICE This e-mail message and any attachments are only for the use of the intended recipient and may contain information that is privileged, confidential or exempt from disclosure under applicable law. If you are not the intended recipient, any disclosure, distribution or other use of this e-mail message or attachments is prohibited. If you have received this e-mail message in error, please delete and notify the sender immediately. Thank you.
Hi Laura! I apologize, it looked like you were super excited that you were able to find a file in the temp directory.
Yes, the thumbnail being blank in the latest update is an issue that we are aware of. It seems to be a cosmetic only issue, but I will add this thread both for our QA Team to know user impact as well as to provide an update when applicable.
That was an old case from several months ago.
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How embarrassing! I need more coffee for this Monday morning. I see it now - so similar in situation, I did not notice the dates. I simply read the content. I apologize.
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