Pull storyline screen record from a corrupt file

Feb 16, 2022

We attempted to record a 1-hour presentation using Storyline; however, when the file was closed, it corrupted and now we cannot get the screen recording out of the file. Does anyone know how to get the video recording out of corrupted file? It is the only asset inside the file. 

2 Replies
Leslie McKerchie

Hello Kimberly, and welcome to E-Learning Heroes. 😊

Thanks for reaching out and sharing what you are experiencing with your project file and needing help with.

I'm not sure that it's possible, but I've opened a support case on your behalf so that you can work directly with our support team. This way, we can also dig into why you may have a corrupt file. You should be hearing from someone soon.

Michael Gallagher

Hi Kimberly. If the screen recording was inserted as "Video on a single slide" you could try the following.

Make a copy of your yourfilename.story. Now change the extension of the file to .zip (ex: yourfilename.zip). Open the ZIP file and then open the folder labeled "story". Then the folder labeled "media". In there you will see a file with an ".mpeg" extension. That should be the video.


Hope this helps.