Help Project Deadline - Results slide not displaying score in SL

Some of our learner are not able to see a score on the Results slide after they take an assessment on our Portal, it shows them the variables for "Your Score" and "Passing Score". 

I went in to test it and took the course and was able to see my score, I am unsure why it displays the variables and not the score to some?

Thank you for your response.

 

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