I have just purchased a brand new, 64-bit based HP computer, with 16GB of RAM, running on the most recent version of both Windows and Storyline 360.
Yet at times I cannot save the file I am working on. The message prompted varies from from 'there is not enough memory/low on memory, you need to close some programs' - although ONLY Storyline is running - to 'parameter is not valid'. Either way it is extremely frustrating - even more so while editing an existing project - as it is not clear until when .tmp files have followed along.
I followed the suggestions of HP when it comes to the settings and adjusted the panel on Performance-->Settings-->Advanced-->Virtual Memory. But saw only partial improvements.
Is there any other thing I can do to avoid Storyline from blocking me from saving my work, i.e. stop working twice on the same slides? Is there any other user with a similar problem?
Thanks for reaching out, and I'm sorry you're running into this error! I've opened a case on your behalf with our support engineers to take a closer look at your setup, as something may be causing issues behind the scenes here.
Be on the lookout for a reply soon; you're in great hands!
Thank you for reaching back out and letting us know that you did not receive a reply.
I would like to confirm your email address. Could you please open a case here and reference #02764437? This will allow me to double-check your email address privately and send the replies to the correct address.
Can you please check if you are receiving my response to your email regarding this matter? I'm replying to the email you have provided us at f******m***.b****n@yahoo.com. You can also check your spam/junk folder, it might have been rerouted there. Thank you :)
Hello Aurélie, and welcome to E-Learning Heroes. 😊
Thank you for reaching out and sharing that you have a similar setup and error as well. We haven't nailed down Marco's solution yet, but we'd be happy to help you as well.
Be sure you're working on your local hard drive (typically your C: drive) when creating, editing, and publishing Storyline courses. Working on a network drive or a USB drive can cause erratic behavior, such as file corruption or an inability to save changes.
I'm curious if the issue happens in any course you are working on or just this particular one? If it's happening in any/all files, you should conduct a repair of your software.
10 Replies
Hi Marco,
Thanks for reaching out, and I'm sorry you're running into this error! I've opened a case on your behalf with our support engineers to take a closer look at your setup, as something may be causing issues behind the scenes here.
Be on the lookout for a reply soon; you're in great hands!
Thank you, Ren.
Very much appreciated.
Hello Ren,
is there any update on this issue?
As far as I can see I did not receive any communication in regard to it.
Thank you for your attention
Hello Marco,
Thank you for reaching back out and letting us know that you did not receive a reply.
I would like to confirm your email address. Could you please open a case here and reference #02764437? This will allow me to double-check your email address privately and send the replies to the correct address.
Hello Leslie,
I just did as you suggested.
best regards
Marco
Thanks, Marco. I see that Fannie May reached out to you directly. Please let me know if you received this reply.
Hello Leslie,
I opened a ticket online yesterday evening (European Time).Best regardsMarco
Hi Marco.
Can you please check if you are receiving my response to your email regarding this matter? I'm replying to the email you have provided us at f******m***.b****n@yahoo.com. You can also check your spam/junk folder, it might have been rerouted there. Thank you :)
Bonjour,
j'ai le même problème de mémoire sur Windows 10 i7 16 Gb RAM disque 512Go SSD.
Quelle est la solution ?
Hello Aurélie, and welcome to E-Learning Heroes. 😊
Thank you for reaching out and sharing that you have a similar setup and error as well. We haven't nailed down Marco's solution yet, but we'd be happy to help you as well.
Be sure you're working on your local hard drive (typically your C: drive) when creating, editing, and publishing Storyline courses. Working on a network drive or a USB drive can cause erratic behavior, such as file corruption or an inability to save changes.
I'm curious if the issue happens in any course you are working on or just this particular one? If it's happening in any/all files, you should conduct a repair of your software.