Hi, I'm having a problem with layers that stay visible when the user navigates in the play bar. This happens when the user clicks on a popup button, and then moves back in the play bar. The objects and buttons return to their initial state, but the layer does not disappear. Is there any chance to automatically hide the layer when the user clicks on the play bar?
I'm sorry you've hit this snag, but I'm happy to help troubleshoot. If you're comfortable sharing your file, I'd like to take a closer look at how your course is set up! You can upload it here or share it privately in a support case, and we'll delete it from our systems once troubleshooting is complete.
Thanks for your response. Unfortunately, due to confidentiality issues, I cannot share the file, however, we solved it as follows: the layer can hide if we add a trigger that "hides the layer when the timeline reaches second 0". I don't know if it will be the best way to solve it, but it was the way that worked for us.
3 Replies
Hi Equipo Desarrollo 1,
Welcome to the E-Learning Heroes community!
I'm sorry you've hit this snag, but I'm happy to help troubleshoot. If you're comfortable sharing your file, I'd like to take a closer look at how your course is set up! You can upload it here or share it privately in a support case, and we'll delete it from our systems once troubleshooting is complete.
Hi Kelly,
Thanks for your response. Unfortunately, due to confidentiality issues, I cannot share the file, however, we solved it as follows: the layer can hide if we add a trigger that "hides the layer when the timeline reaches second 0". I don't know if it will be the best way to solve it, but it was the way that worked for us.
Hi, Equipo Desarrollo 1!
Thanks for following up on this and I'm so glad to hear you solved the issue. If you run into any trouble moving forward, please let us know!