Hotspots not working in IE11 - Storyline 3

Hi Tony,

you can always contact the support team directly and share your file here. It sounds like an IE11 problem to me and/or maybe a flash problem, if you used this publishing method.

Susi

Hi Susi,

I have contacted the support team using the link, however cannot share the relevant files due to company policy, however I have advised can create a basic file (Try/Test mode) and send it if required.

Thanks

Hi there Tony! 

Really sorry you're running into this. It was a good idea to open a case--we're happy to help you sort this out. A sample file would be really helpful! You can attach it directly to your case using this form.

Thanks - We have now found the issue, it is due to corporate background settings on our machines. We can however run these courses in Firefox, which has solved our issue

Thanks for letting me know, Anthony. 😊

Anthony, when you say corporate background settings, are you referring to compatibility mode in IE11? If that is the case, does the problem occur with compatibility mode is turned on or off?

Hi Darin 

The issue was due to the HTML5 security settings that have been set by our own IT Security. 

I managed to get around this issue by publishing in Flash only, however that does give me the issue that a Right-Click does not progress the module (left click works but right click does not get recognised)  This is a Storyline 3 issue, rather than a corporate issue. I have raised it as a bug with Articulate but it isn't a priority as not many people publish try or test modules using only Flash.

Thanks

Anthony

Hey folks!

I wanted to clarify that the bug we found in Anthony's file is related to the right-click trigger in Flash, specifically. 

Darin, can you tell us more about what's going on in your file? We're here to help!

Hi All,

Yes Alyssa is spot on there, the bug is ONLY related to trying to use the right-click trigger in Flash. The original issue with hotspots and IE11 was confirmed as an internal issue. Everything to do with the Hotspots and IE11 worked perfectly on a non corporate IE11 machine.

Thanks

Anthony

Ok, so I created this module in Storyline 3 using the Record Screen/Try It options and publishing to HTML5 only. It includes a combination of standard slides (just text and audio) and step-by-step slides (hotspot selection and data entry). Over a hundred people have gone through the module and only about 6 people have had a problem. They all get to some point in the module and then are unable to advance. It appears to be related to the hotspots, however, they are not all getting stuck in the same place. I have gone through the module slide by slide, but have been unable to find the problem. I have also used the module in the LMS where the other users have had the issue and it works fine for me. At one point I thought, perhaps, there was an issue with the users browser (IE11) and HTML5. However, the fact that they are not all getting stuck in the same place would seem to rule that out. Any ideas?

Thanks for this extra detail, Darin! I can appreciate that it's frustrating when only a few learners are running into an issue, especially when you're unable to replicate the behavior yourself.

Next time you hear a report about this, ask the learner to take a screenshot of the slide they are stuck on, and have them indicate on the screenshot where they think they should be clicking. We'll be standing by – and if we can find a trend, that will help us nail down what’s going on here!