I have a very simple interaction that I have done in the past, but Storyline 360 is behaving very odd. I have eight hotpots (in front) with triggers to show the appropriate layer. Under the hotspot are icons. I want to Hide Objects on Base Layer so that I can use the real estate and background. However, when I put that setting on the layers the interaction doesn't work. I can click on the areas where the hotspot should be and one icon randomly disappears and reappears (area manager). If I take the Hide Object on Base Layer option off the interaction works as expected.
Did you ever figure out a solution Julie? I had the same issue so I started a new project and was still having odd behavior. I copied over the icon for Area Managers and BDS and when clicking area managers the new layer shouldn't have showed anything but instead it showed the BDS text and planet icon.
Thank you for taking a look. I was thinking I was losing my mind. The only solution I can find is to remove "Hide object on base layer for" for each layer and just cover up the base slide. Hopefully posting on here will alert of the issue in case an update is needed?
Maybe, but usually they advise you to open a ticket instead.
Another workaround for you would be to copy and paste that background into each slide layer or setup a new background for each slide layer if the previous option didn't work.
Thanks Julie, and it looks like you're working with my colleague Miker whose testing your file. He'll be in touch as soon as he has any additional info.
Michael if you also need us to look at your file, please feel free to use that form to upload it to us.
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Did you ever figure out a solution Julie? I had the same issue so I started a new project and was still having odd behavior. I copied over the icon for Area Managers and BDS and when clicking area managers the new layer shouldn't have showed anything but instead it showed the BDS text and planet icon.
Maybe the icons are causing the bug?
Hello Michael!
Thank you for taking a look. I was thinking I was losing my mind. The only solution I can find is to remove "Hide object on base layer for" for each layer and just cover up the base slide. Hopefully posting on here will alert of the issue in case an update is needed?
Maybe, but usually they advise you to open a ticket instead.
Another workaround for you would be to copy and paste that background into each slide layer or setup a new background for each slide layer if the previous option didn't work.
Ya that is what I figured I would do!
I will submit a ticket! I now see contact Articulate Support now.
This link should work for you: https://articulate.com/support/contact/360-teams
Thanks Julie, and it looks like you're working with my colleague Miker whose testing your file. He'll be in touch as soon as he has any additional info.
Michael if you also need us to look at your file, please feel free to use that form to upload it to us.
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