We have the SuccessFactors LMS and their native mobile app uses WebView but I've heard of compatibility issues with content published using Storyline. I don't personally have any specific issues to share as yet but we are an Articulate shop and just beginning to explore the SF mobile app and want to know what to expect.
Have you tried the course outside of the mobile app and just load it in the HTML5 output in mobile Safari? We haven't tested on LMS specific apps, so it's not something we can support - but if something isn't working in the HTML5 output, let us know and our Support Engineers can dig in and test your file!
Hi Ashley, you've basically answered my question. My takeaway is that Articulate only ensures compatibility with mobile browsers and not applications that employ WKWebView.
we have an Articulate Storyline generated course that does not work on SuccessFactors mobile app. We explored plenty of options with SuccessFactors and the outcome points out to the Apple's WebView technology (https://developer.apple.com/documentation/webkit/wkwebview) compatibility with Articulate courses. WebView technology is used in many mobile apps for learning to play video content on iOS devices.
Is Articulate Storyline published content compatible with WebView? For us this is crucial as we are corporate user of Articulate to create our courses and we operate on SF Mobile app where the content generated by Articulate do not work.
With Storyline's mobile output, it's supported in the browsers and devices outlined here.
We don't support 3rd party apps for hosting content. Can you access the content through the mobile browsers directly? Those should report the same data and analytics to your LMS.
I am in the same situation of Lukas. We have to use SuccessFactors mobile app as opening web browser is not an option for thousands of our front line team members who are not tech savvy and don't speak English.
I have had raised a ticket to SAP SuccessFactors on video related issues of SF app, unfortunately I received a similar answer from them that it is not their problem. I really hope Articulate can look into this matter and support both Safari and WKWebview.
I've just encountered an issue with WKWebView too, and a Storyline 360 course not loading in an app context.
When the course loads it won't load past ds-bootstrap.min.js in the lib directory. A quick glance at the code in this file looks as though the JavaScript is sniffing to find out which browser/device is being used to view the course. Because it can't find/doesn't recognise WKWebView, it seems that the Storyline course doesn't know what it is trying to run on, and stops loading
One thought we've had is to add WKWebView to this code. Has anyone done this successfully?
8 Replies
Hi Jon,
Have you tried the course outside of the mobile app and just load it in the HTML5 output in mobile Safari? We haven't tested on LMS specific apps, so it's not something we can support - but if something isn't working in the HTML5 output, let us know and our Support Engineers can dig in and test your file!
Hi Ashley, you've basically answered my question. My takeaway is that Articulate only ensures compatibility with mobile browsers and not applications that employ WKWebView.
Thank you :-)
Mobile browsers and our mobile player app called the Articulate Mobile Player which is available in the iOS Store or Android Play Store.
hi Ashley,
we have an Articulate Storyline generated course that does not work on SuccessFactors mobile app. We explored plenty of options with SuccessFactors and the outcome points out to the Apple's WebView technology (https://developer.apple.com/documentation/webkit/wkwebview) compatibility with Articulate courses. WebView technology is used in many mobile apps for learning to play video content on iOS devices.
Is Articulate Storyline published content compatible with WebView? For us this is crucial as we are corporate user of Articulate to create our courses and we operate on SF Mobile app where the content generated by Articulate do not work.
Hi Lukas,
With Storyline's mobile output, it's supported in the browsers and devices outlined here.
We don't support 3rd party apps for hosting content. Can you access the content through the mobile browsers directly? Those should report the same data and analytics to your LMS.
I am in the same situation of Lukas. We have to use SuccessFactors mobile app as opening web browser is not an option for thousands of our front line team members who are not tech savvy and don't speak English.
I have had raised a ticket to SAP SuccessFactors on video related issues of SF app, unfortunately I received a similar answer from them that it is not their problem. I really hope Articulate can look into this matter and support both Safari and WKWebview.
Thanks, Ben
I've just encountered an issue with WKWebView too, and a Storyline 360 course not loading in an app context.
When the course loads it won't load past ds-bootstrap.min.js in the lib directory. A quick glance at the code in this file looks as though the JavaScript is sniffing to find out which browser/device is being used to view the course. Because it can't find/doesn't recognise WKWebView, it seems that the Storyline course doesn't know what it is trying to run on, and stops loading
One thought we've had is to add WKWebView to this code. Has anyone done this successfully?
Hey David,
have you had any success in adding the WKWebView to the Script?