We had a license transferred from one team member to another. The content of the team member losing her license was transferred to me but I'm unable to locate it. I received the email notifying me that "Windows Software has transferred [team members} Articulate 360 content to you." but I don't know where I can find her content.
It's possible the teammate who was removed no longer had any content in their account Rise or Review 360 accounts, and therefore nothing to transfer.
Is there specific content you're looking for? Any Storyline courses or files would be local to the individual's computer, and would not be transferred to you as a part of the Account transfer process. The exception to that would be any Storyline 360 Teams slides if they had been created and published by your former teammate.
If you'd like us to dig in further, let me know and I can open a Support case for you so that we can gather more details!
4 Replies
Hi Suhk,
This article should walk you through where to find all the Articulate 360 content that was transferred to you when a colleague left the team.
Hi Ashley,
Thank you for your response. I went through the applications listed in the article and I don't see the content. Does this mean it was not transferred?
Thanks,
Sukh
Hi Sukh,
It's possible the teammate who was removed no longer had any content in their account Rise or Review 360 accounts, and therefore nothing to transfer.
Is there specific content you're looking for? Any Storyline courses or files would be local to the individual's computer, and would not be transferred to you as a part of the Account transfer process. The exception to that would be any Storyline 360 Teams slides if they had been created and published by your former teammate.
If you'd like us to dig in further, let me know and I can open a Support case for you so that we can gather more details!
Thank you, Ashley. I appreciate your assistance.
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