I want to purchase Articulate 360. It's €999 for the Storyline 360 and €1300 with chat support. I am totally new.... complete beginner and I probably would need the chat support for the first year. But just wondering how good it is? Chat support can be good, but I've experienced some really bat bot chat support. Is Articulates chat support worth the extra €€€€?
I'll let the community weigh in on the value they've found using our 360 Teams priority support through live chat or email priority, but I did want to answer one of your questions!
Is Articulate 360 Live Chat staffed by chatbots?
Nope! We're staffed 24/5 by real folks on our Support team, the same individuals who you'd connect with via email. You'll also find our Support team here in the community to answer questions and direct customers to the right Support path.
Let us know if you need any other help as you start your e-learning journey, and welcome to the E-Learning Heroes Community!
I will have to say that I used the Live Chat Support through majority of my projects. There has not been one experience where the Support team has not been able to answer my questions. If they are unable to convey my question, they offer to take a look at my project and walk me through the solution step-by-step.
They are surprisingly ALWAYS available, even at the wee morning hours.
2 Replies
Hi Martina,
I'll let the community weigh in on the value they've found using our 360 Teams priority support through live chat or email priority, but I did want to answer one of your questions!
Is Articulate 360 Live Chat staffed by chatbots?
Nope! We're staffed 24/5 by real folks on our Support team, the same individuals who you'd connect with via email. You'll also find our Support team here in the community to answer questions and direct customers to the right Support path.
Let us know if you need any other help as you start your e-learning journey, and welcome to the E-Learning Heroes Community!
I will have to say that I used the Live Chat Support through majority of my projects. There has not been one experience where the Support team has not been able to answer my questions. If they are unable to convey my question, they offer to take a look at my project and walk me through the solution step-by-step.
They are surprisingly ALWAYS available, even at the wee morning hours.
This discussion is closed. You can start a new discussion or contact Articulate Support.