86 Replies
Katie Riggio

Hi, Jeffery!

Thanks for reaching out and sending in a file for our Engineers to test.

I'm recapping my teammate Cleo's tips publicly for others following along:

For the highest quality videos and pictures in Storyline 360 courses, we recommend using videos and pictures with dimensions that don't exceed the story size.

If your slide is 1024x576, your media should be cropped/resized to 1024x576 before it's importing into Storyline. If you change the scale of the media in your course, it can cause blurriness in the published output. To check the size of your imported media, right-click on it and select Size and Position. If the scale isn't set to 100% (both height and width) then that'll cause blurry media in the published output. More here:

Storyline 360: Best Practices for High Quality Images and Videos

We also suggest using PNG files, this vector format is great for images with lines and shapes and typically renders a much sharper image than other image formats.

If you set your media to fit perfectly in your Storyline slides and you still see issues in the quality, it's likely that the published slides were stretched to fit the browser window. Using the modern player automatically stretches the player to fit the browser. If the learner has a high resolution/large monitor, chances are the 1024x576 slide will be stretched and may result in blurry media.

Let us know if you have any questions about this!

Jan Dusek

Thanks for sharing this Katie, one small correction though:

> We also suggest using PNG files, this vector format is great for images with lines and shapes and typically renders a much sharper image than other image formats.

PNG is a raster format, just like JPEG. For the best possible quality it would indeed be a good idea to use some vector format (like SVG), but sadly that is to the best of my knowledge not supported by Storyline.

Math Notermans

Storyline does convert any imported image to inline SVG. And if you really want vector SVG you can use it, either by importing it from Powerpoint, it then gets converted to a Storyline shape... and shapes are SVG. It still is a cumbersome procedure alas, but it is SVG.
Also you can use javascript code or json to directly create png's in Storyline. Not for the unexperienced non-technical, but it is possible.

Flavia Siqueira

I echo Jeffery's post. I am having the same issue with screencaps from Snagit. They look great on my pc until I publish the project (review and final publish to LMS). We are building simulations of one of our systems and it is hard for the learners to see the image. SL lowers the picture quality when publishing. Is there a way to prevent it?

Amanda Kubach

I know this topic is old, but I was having the same issue.  I am writing some system training where i have screenshots dumped into a word doc.  I was copy and pasting them in to storyline, but they would go blurry.  I found, once I saved the image as a file and then inserted it, it was clear and crisp.  Weird and a little annoying I cannot just cut and paste, but a solution all the same.

Peter Johnson

This is the solution that I found works for my setup:

I'm using dual monitors, my SurfaceBook Pro 3000x2000 and a Samsung screen 3840x2160. I capture screenshots using SnagIt.

In Design/Story Size Setup I changed the Story Size to "Custom" using 2047Wx1151H.  This is a 16:9 ratio.

I no longer have fuzzy images. See the two attachments showing the same images with Story Size Setup at the default 720x405 as well as the higher resolution.


Jon Doe

It is 2021 now and we can't insert sharp pictures into Storyline 360... This can't be brushed off as a "feature request". I tried everything and still Storyline can't seem to show the original pictures. It's just laughable because Storyline has soo much good features and it is a real machine, but it can't do a basic thing like inserting sharp images. For companies, screenshots are used regularly in e-learnings, tutorials and manuals, so this is really concerning. Hope this get's fixed soon. (My images are smaller than 2048 x 2048 and still appear blurry "There is a maximum image size of 2048 pixels x 2048 pixels. Images that are larger than this will lose quality when inserted into Storyline, which may make them appear blurry or fuzzy.")

I'm definitely going to convince my superiors to switch development tool because this is just nonsense.