HTML5 version of Articulate Storyline 360, Studio 360 doesn't work on Valamis LMS

Hey Virak.  I did some testing with my Storyline 360 content that I published with HTML5-only output for LMS using the Tin Can (xAPI) option.  I just did a free trial of Valamis, and I uploaded my course as a lesson into the "Example Course" that they'd prebuilt on my dashboard.  I tested on these browsers:

• Windows:  Chrome, Internet Explorer 11, Edge
• Mac:  Chrome, Safari, Firefox

I noticed that the lesson ultimately opened in all of these browsers, but with issues in some of them.  Chrome and Firefox seemed to function perfectly.  Safari took a really long time to load (I had the same spinning icon), and when it did, the video didn't play.  The lesson loaded right away in Internet Explorer and Edge, but the video didn't play in those browsers, either.  I also noticed that the Valamis placeholder image for the "Example Course" was not scaling properly in Internet Explorer, Edge.

I uploaded my same output to SCORM Cloud, and it seemed to function fine in all of the above browsers.  My next recommendation would be to 1.)  test your content on SCORM Cloud, and 2.) reach out to Valamis and see if their support team can indicate any difference in their handling of HTML5 support, letting them know that your HTML5 output works fine on other platforms (assuming it behaved properly on SCORM Cloud).

Here are my course links for you to test; note, the Valamis link will expire with my trial in 14 days (Jan 31, 2017).

• Valamis course
  user name:  learner@valamis.com, password: Testing123
  Click on "valamistest" -- that is the lesson that I uploaded
• SCORM Cloud version (you can use your own credentials here)

Thank you, Crysta for your time to test this issue. Yeah, when I start testing it on Vanilla Valamis like you did, it's working fine. Then it could possibly because of the customization that we made to Valamis. I will report to my LMS development team about this, so they can find out what was wrong and incompatible with Storyline HTML5.

Phew! This is what bearing me from buying the subscription, now that it's ticked off we'll definitely move forward.

Virak

I'm so glad I could lend a hand!  Thanks for the additional context.

Hi Crystal,
I'm still experiencing this issue whenever HTML5 is involved in publishing my file. Do you know what could be causing the issue?

Hi Cristian,

Sorry you're running into trouble! I'm happy to help you figure this out. 

• What version of Storyline are you using?
• Did you publish for Web, LMS, or something else?
• Where is the published output hosted?
• What exactly is happening in the HTML5 output?

What version of Storyline are you using? Storyline 360, latest update.

Did you publish for Web, LMS, or something else? Publish LMS: HTML5 or HTML5 with Flash Back up.

Where is the published output hosted? Meridian LMS

What exactly is happening in the HTML5 output? Course doesn't start.

Thanks for the details Cristian.

So, the course is not starting within your LMS. Are you able to test your content in SCORM Cloud to see if the issue lies within your LMS as it did for Virak above?

If you are able to replicate or you need us to test for you, feel free to share the .story file.

I tested this on Review My Elearning and the HTML5 module worked on IE11. is my LMS missing something? if so what could it be?

Hi Cristian,

We've seen some LMSs forcing IE11 into compatibility mode. What happens then, is the HTML5 won't work and it may not default to the Flash output as the compatibility mode isn't recognizing that additional option. 

We've included a fix in Articulate 360, but have heard of a few LMSs still overriding that behavior. You could take a look at the troubleshooting steps here to see if those help - and I'd also reach out to your team at Meridian to see if they had other thoughts! 

Thank you Ashley