I can´t remove shadow from text

Hi Daniel!

I agree with Walt, it'd be great if you could share your .story file or even a sample .story slide so that we can take a look.

Thanks, I removed the shadows one by one :(

It seems the states are not the issue (my text boxes have only one state). 

Thanks for the answer, anyway!

Thanks, I was in a hurry and had to remove the shadows one by one :(

Thanks for the answer, anyway!

I understand Daniel. Glad you were able to take care of it and thanks or popping in with an update.

This still seems to be problematic. I keep seeing the text shadow on one of my caption boxes. When I select the caption box, the Text Shadow icon on the Font ribbon bar isn't even highlighted, even though there IS text shadowing. My workaround was to copy a caption box from another slide without shadowing, place it on the problematic slide, pasting the shadowed text on the new caption box, then using the Format Painter to remove the text shadowing. Unfortunately I can't share my project file for anyone to see. My version of SL is up to date as well. 

Hello Art!

We are happy to troubleshoot this with you! Thanks for sharing these details as well. By default, caption text has a shadow style. Whether you are selecting the caption shape or text, the text formatting section should always be active. I've tested this on my end, and whether I choose the text or font, I can turn the shadow on or off.

As a quick workaround, can you try selecting the text rather than the caption box? When choosing the text, is the text formatting section active?

I'm using Storyline 360 (Build 3.56.26219.0)

Hey, thanks Lauren. I did try selecting the text. The Text Shadow button does not activate by highlighting the text. It also does not activate by clicking the Text Shadow button while the text is highlighted. I'm not even seeing any changes to the text itself in Slide View. I can only see the shadowed text in Preview or when it's published to Review 360.

Hello Art! Thanks for the additional details. Happy to pick up on this with you!

It sounds you're getting different results than I am: My test.

Are you experiencing this in just one specific file, or can you recreate it in multiple Storyline files?

• If you only see this in one specific project, try importing the slide into a new Storyline file to see if that helps.
• If it's every project, run a quick repair of Storyline to see if that helps.

🔎 Can you open the file I've attached and give the Text Shadow a test? If you still don't see improvement, share your file with us so we can dig in deeper and help troubleshoot!

Hey Becca! Thanks for taking that video. I imported the slide to a brand new Storyline file and am still experiencing the issue. Unfortunately I cannot  share my project due to the nature of my job. I'm wondering if this is because I copied and pasted text from a Word doc and pasted it into a caption bubble and caused some weird formatting issue? I don't know. I've figured out a workaround for this but it's still annoying. Unfortunately I cannot share my project due to the nature of my job.

Thanks for giving the import a shot, Art!

From here, I'd recommend the following steps to test your theory:

1. Open the attachment and test out the Text Shadow OR
2. Open a blank Storyline file and manually add text into a caption instead of pasting it from the Word document.

Keep me posted on your findings, and we can explore our next avenue from there!

Manually typing text into a caption on a blank Storyline file works fine. 

It is RUDE and DEGRADING when "Heroes" imply that users don't have a problem or the problem can't be reproduced. ANY of Storyline's built-in themes default to shadow-effect text when you insert > caption and then right-click > edit text. This has been true since I first started using storyline 1 in early 2014. There are over 100 users over the past 5 years that were gaslighted about this. issue. https://community.articulate.com/search?utf8=%E2%9C%93&q=remove+shadow+text

Here's a Storyline file to prove it. Go ahead and add a caption without getting shadow text by default. When you've done that, change the default caption to NOT have shadow text and send it back. I'll wait.

Want to see it LIVE in action? https://360.articulate.com/review/content/bcbd931d-f771-4181-93e4-e4e2a9b2cdd3/review

Storyline subscribers... You're not crazy. It's a problem. It's real.

Hello Dave, and welcome to E-Learning Heroes. 

I apologize if this conversation has caused any confusion. I've reviewed the discussions here, and it seems that Daniel solved his issue before we had a chance to dive in. Art was experiencing a problem with copying text that had formatting applied to it.

Based on your description and example, it sounds like you are experiencing an issue that has been reported to our team:

Setting a default caption with text formatting, including the text shadow removed, still includes text shadow.

I've added this conversation and your example (thank you) to our report, as well as updated the user impact so that we can share updates with you here in the future.

The default text shadowing for captions just needs to go. It looks ugly and causing so many problems.

I agree, Art. It’s so 1998.

Have to agree with Mr. Howard here. Storyline has been, continues to be, and likely always will be a bug factory, where "help" is mostly happy chirping from Kool-Aid drinkers who do more to obfuscate than illuminate. 

For example, I'm not even USING a damned caption -- It's just text. But turn text shadowing on once, and it's ON FOREVER. Cannot be removed. I have to go through and PHYSICALLY REPLACE the object. 

Any update on this bug being fixed? I've had this same issue for years, and I thought it had gone away, but unfortunately it's appeared again :(

Recreating the button is the only way I can solve it unfortunately.

Hi Alan,

We're still looking into the issue that was mentioned by my colleague Leslie, but we'll be sure to notify everyone in this forum once an update becomes available. Here's how we tackle bugs for your reference. 

Thank you for adding your voice to this forum so we can monitor the impact that this has on our users. 

Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaand crickets.

We are running into this problem as well. 
It is driving us crazy.

Look at it this way. Years from now, you can tell people you were there when the problem was eight years old and nobody could fix it!

Kind regards,

DAVE HOWARD
858-205-5828 • dave@858creative.com
https://858creative.com
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Hi All, I've just experienced the "shadow shows but no text shadow setting appears" problem.

For me, it turns out it wasn't the font shadow - it was the shape shadow that was the issue. I think I typed in a shape which had a default shadow, then made the outline transparent, then the fill, and it's retained the shadow on the text. After going nuts, Right-click > format shape > shadow, and you could see the shadow settings were on. Turn them off and from there, no more shadow. May not work for everyone, but it helped me.

As for the 'set as default shape' error, I think that only sets defaults for shape settings and not the font within it. It doesn't carry over font colour, or anything like that, just the shape properties. I agree with everything that has been mentioned - it would be good to be able to set the default for both the shape and text.

This is such a frustrating issue. As far as I can tell it mainly applies when people are using Button formats. It is absolutely ridiculous that this issue has not been resolved nor even as far as I can tell from this chain acknowledged by Articulate as an issue. Here's a screencap by the way demonstrating, that there is a shadow on the text and yet you can clearly see that the Text Shadow button is not active. The only way I've been able to resolve this issue is by rebuilding the button as a shape, which is extremely annoying.

your shadow looks interesting - if i create on new button with shadow, it looks different

can you please upload a small .story file with such a not deletable text shadow