12 Replies
Art Fanega

This still seems to be problematic. I keep seeing the text shadow on one of my caption boxes. When I select the caption box, the Text Shadow icon on the Font ribbon bar isn't even highlighted, even though there IS text shadowing. My workaround was to copy a caption box from another slide without shadowing, place it on the problematic slide, pasting the shadowed text on the new caption box, then using the Format Painter to remove the text shadowing. Unfortunately I can't share my project file for anyone to see. My version of SL is up to date as well. 

Lauren Connelly

Hello Art!

We are happy to troubleshoot this with you! Thanks for sharing these details as well. By default, caption text has a shadow style. Whether you are selecting the caption shape or text, the text formatting section should always be active. I've tested this on my end, and whether I choose the text or font, I can turn the shadow on or off.

As a quick workaround, can you try selecting the text rather than the caption box? When choosing the text, is the text formatting section active?

I'm using Storyline 360 (Build 3.56.26219.0)

Art Fanega

Hey, thanks Lauren. I did try selecting the text. The Text Shadow button does not activate by highlighting the text. It also does not activate by clicking the Text Shadow button while the text is highlighted. I'm not even seeing any changes to the text itself in Slide View. I can only see the shadowed text in Preview or when it's published to Review 360.

Becca Levan

Hello Art! Thanks for the additional details. Happy to pick up on this with you!

It sounds you're getting different results than I am: My test.

Are you experiencing this in just one specific file, or can you recreate it in multiple Storyline files?

  • If you only see this in one specific project, try importing the slide into a new Storyline file to see if that helps.
  • If it's every project, run a quick repair of Storyline to see if that helps.

🔎 Can you open the file I've attached and give the Text Shadow a test? If you still don't see improvement, share your file with us so we can dig in deeper and help troubleshoot!

Art Fanega

Hey Becca! Thanks for taking that video. I imported the slide to a brand new Storyline file and am still experiencing the issue. Unfortunately I cannot  share my project due to the nature of my job. I'm wondering if this is because I copied and pasted text from a Word doc and pasted it into a caption bubble and caused some weird formatting issue? I don't know. I've figured out a workaround for this but it's still annoying. Unfortunately I cannot share my project due to the nature of my job.

Becca Levan

Thanks for giving the import a shot, Art!

From here, I'd recommend the following steps to test your theory:

  1. Open the attachment and test out the Text Shadow OR
  2. Open a blank Storyline file and manually add text into a caption instead of pasting it from the Word document.

Keep me posted on your findings, and we can explore our next avenue from there!