I can't view my course on iPad even after uploading in LMS.

Mar 11, 2017

Storyline 2 issue. I find a bug after publishing the course. I can't view or Launch the course in iPad. Need a solution for this. 

14 Replies
Stefano Todaro


I too have the same problem, viewing on Android Tablets it does not work as it Web as LMS. First with ST2 I was only with iPhone problems.
They said that now with 360 Articulate production was compatible with any device?
Does anyone have any answers? PC works more ... The examples are really very simple .... are totally stuck!
I will continue for the moment to produce with SL2 !!!!

Alyssa Gomez

Hello Vignesh!

I'm sorry you're having trouble viewing your course on an iPad. Are you using mobile Safari? Take a look at this article that explains the limitations in mobile Safari that impact how multimedia operates and the overall performance of HTML5 content.

Also, have you tried testing in SCORM Cloud?  If so, are you getting the same results? We generally compare the behavior in SCORM Cloud to your LMS experience to try to parse out file issues versus LMS issues.  We are happy to help you with that testing if you'd like to share your file!

Alyssa Gomez

Sure!  For testing LMS courses, we recommend uploading it into SCORM Cloud, as it's an industry standard for Learning Management Systems. It supports all LMS specs—AICC, SCORM 1.2, SCORM 2004, and Tin Can API—and it’s free, making it an ideal LMS troubleshooting superhero. (You can create an account here.) I hope this helps!

Vignesh vigii

Dear Alyssa,

Do you have an iPAD with which you can try any course published using Articulate SL2? I just tried a simple one slide(blank) course on Scorm Cloud. It gives me the same error"Cannot access content". Looks like there is a bigger player problem than some simple publishing setting. Would be great if you can try this with any course you may have. But be sure to try it on iPAD. iPhone works fine without any player, but in iPad, even a blank slide doesnt work. It was working fine earlier, and we have used it. Now even the old courses dont work.

Vignesh vigii

one more info: If we host it directly on a server, it works on iPAD, it doesnt work only when it is loaded on an lms. We tried it on our lms which https://www.succeedlms.com or we also tried it on SCORM Cloud. Its the same problem. We have the latest articulate version SL2 with Update 11. No new update available. We also have the latest Articulate Mobile player on iPAD. We tried with CHROME on iPAD, same issue. The Articulate player doesnt seem to pickup the link to the content from the LMS. 

Ashley Terwilliger-Pollard

Hi Vignesh,

I see that Vevette was able to take care of your Support case and shared the following:

I understand that you're trying to view your SCORM 1.2 content on the Articulate Mobile Player from your LMS. I also see that Phil Mayor had answered your query in the forum post. He is correct that to view the content on the Articulate Mobile Player from your LMS, you would need to publish for Tin Can API (if your LMS supports it). Otherwise, you can deselect this option when publishing so that your users would see the HTML5 output instead. 

See answers to common questions about publishing mobile content here.

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