I cannot access my content - HELP

Hi Terry,

Thank you for letting us know what you are running into when signing in. We have some common reasons that you may not be able to sign in, which you can take a look at here.

If you need to login online, please click here to sign-in.

Let me know if this works for you or if you need further assistance.

Hi Leslie

Thank you for the information.  I did an update recently.  When I try to open any .story file or just the app in general, the dialog box says that my session has expired and to refresh my browser to login.  There is no browser, just a popup box.  I am unable to go any further.... Thanks again for your help.

I found this article posted recently.  Is this a new bug?

https://community.articulate.com/discussions/articulate-storyline/can-t-sign-in-session-expired

Hi Terry,

Thank you for letting us know, and I am sorry that you are hitting this snag! I am opening up a Support Case on your behalf so we can pinpoint the issue at hand. Please be on the lookout for an email from Articulate Support. 

I am having this issue as well

Hi Erin,

I just responded to a similar conversation here as well.

Be sure to check your e-mail for the support ticket conversation.