Illustration Issue Aug 23, 2023 By Jennifer Watson Has anyone seem this error before when attempting to use the Illustrations or Photo feature within the Insert tab in Storyline 360? Is this an account access issue and a feature we do not have access to or is this an error that should be reported? Illustrations_Error.png Illustrations_Error_2.png
Richard Mulcahy 8 months ago08/24/23 at 5:33 pm (UTC) This is an issue on my work computer but not on my home computer. I think this is a restricted somehow from work.
Jose Tansengco Staff 8 months ago08/24/23 at 7:04 pm (UTC) Hello Jennifer, Happy to help! Based on the error message, it looks like your network is blocking connections to Articulate's endpoints. To fix the issue, please ask your network admin to add all of the endpoints in this article to your organization's allowlist: Articulate 360 Network Endpoints If the issue persists, please open a case with our support team here for further assistance.
2 Replies
This is an issue on my work computer but not on my home computer. I think this is a restricted somehow from work.
Hello Jennifer,
Happy to help!
Based on the error message, it looks like your network is blocking connections to Articulate's endpoints. To fix the issue, please ask your network admin to add all of the endpoints in this article to your organization's allowlist:
If the issue persists, please open a case with our support team here for further assistance.