Sep 05, 2018

When I try to pull up "Ilustrations" to insert, they come up with an error, so I am unable to use these assets at all. Is there something I can do to resolve this?

2 Replies
Shannon B

Hi Tracy - have you had IT check your network endpoints? I've also read before of people having issues with the images if they are on a VPN and issues with strictly the illustrations loading due to the location illustrations are pulled from.

If it keeps giving you issues, I'd open up a ticket. The Articulate Support Team is usually pretty quick to respond - in my experience!

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