When I try to pull up "Ilustrations" to insert, they come up with an error, so I am unable to use these assets at all. Is there something I can do to resolve this?
Hi Tracy - have you had IT check your network endpoints? I've also read before of people having issues with the images if they are on a VPN and issues with strictly the illustrations loading due to the location illustrations are pulled from.
If it keeps giving you issues, I'd open up a ticket. The Articulate Support Team is usually pretty quick to respond - in my experience!
2 Replies
Hi Tracy - have you had IT check your network endpoints? I've also read before of people having issues with the images if they are on a VPN and issues with strictly the illustrations loading due to the location illustrations are pulled from.
If it keeps giving you issues, I'd open up a ticket. The Articulate Support Team is usually pretty quick to respond - in my experience!
Well said, Shannon!
Tracy, if you need more help, here's where you can reach our Support team.
This discussion is closed. You can start a new discussion or contact Articulate Support.