Importing in translated document- not finding Word doc?

Hi Rachelle,

While we can't see the entire list of files on your Desktop, we'll work off the assumption that it's not simply further down on the list.  

Can you verify that the document you're trying to import wasn't saved as a docx file (which cannot be imported as far as I know)?  Based on your screenshot, I think you may not be displaying file extensions in Windows explorer, which means the actual file name you're looking at could be something like seg_Spanish.doc.docx, but you're only seeing the file name (without the extension) which is seg_Spanish.doc.

The attached screenshots may clarify how a docx file (the _en file with the white-on-blue W in the icon) won't be shown on the import screen even if it is in the folder.  They'll also show how you can select the option in Windows Explorer's View tab so that you can display extensions and correct the file name.  To correct the file type however, you'll need to open the docx file in Word, Save As, then select the proper format (doc).

Let me know if this helps or if you're still having trouble.

-BH

Thanks BH I appreciate your suggestions and attachments. However, this doc is saved correctly as .doc and not as a docx file.

Any other suggestions?

Hi Rachelle,

Interesting.  Can you provide the file here so I can see if I am able to import it? 

Thanks,
BH

Thanks
What I had to do to get this to work was cut and paste the document into the import screen. This is the only way it worked.
Thanks for your help though.

Thank you,

Rachelle

Thanks for chiming back in with an update Rachelle.

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