Is there a way to inform users that they have lost internet connection during a course? And that they need to exit/refresh before continuing?
We have a 1,5 hour course with aprox. 70 slides and a 10 question quiz. We get reports that a few users finish the course, but not get registered with status Complete in the LMS. A teory is that there have been som breach in the internet connection during the course.
Just an FYI, our reports of completion errors like this dropped to almost zero when we started using the trigger "Complete Course" at specific hidden moments in our courses. We put it on slides / layers that cannot be accessed from the menu navigation. Sometimes we add triggers to "check" if other specific parts of the course(s) were actually completed as well with similar hidden layers and tracking variables.
Anyway, the main point is having the Complete Course event happen while they are still in the course is doing the trick for us.
Jerry, that sounds like a simple solution however wouldn't that method cause the course to show as completed whether or not it actually was? Also, if kicked off the LMS, would this help bookmark the course to bring them back to where they left off?
No, we structure our courses such that the user must follow the built-in menu "order of slides", they cannot jump ahead, but they can jump freely around in slides they've already completed.
And the "complete course" trigger is at the start of a timeline or layer that does not show in the menu at all, the only way to get to it is to complete the final visible slide and all its' layers, and again, that slide can't be accessed until all the others are completed, in order. So we're good.
We use SAP Litmos as our LMS and it tends to remember where users left off when they leave a course and come back.
Jerry, you said your LMS remembers where users left off. If a user closes early, but after they reached one of your hidden Completion triggers, does it also then record the course as Complete?
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Just an FYI, our reports of completion errors like this dropped to almost zero when we started using the trigger "Complete Course" at specific hidden moments in our courses. We put it on slides / layers that cannot be accessed from the menu navigation. Sometimes we add triggers to "check" if other specific parts of the course(s) were actually completed as well with similar hidden layers and tracking variables.
Anyway, the main point is having the Complete Course event happen while they are still in the course is doing the trick for us.
Frode, here you go, check out this article and let us know if it gives you the info you need...
https://articulate.com/support/article/Storyline-360-and-Storyline-3-Let-Learners-Know-When-They-ve-Lost-Their-Internet-Connection
Oh yeah, and note the documentation states that currently, this feature only works with Flash output, not HTML5 output, which is a real bummer.
Jerry, that sounds like a simple solution however wouldn't that method cause the course to show as completed whether or not it actually was? Also, if kicked off the LMS, would this help bookmark the course to bring them back to where they left off?
No, we structure our courses such that the user must follow the built-in menu "order of slides", they cannot jump ahead, but they can jump freely around in slides they've already completed.
And the "complete course" trigger is at the start of a timeline or layer that does not show in the menu at all, the only way to get to it is to complete the final visible slide and all its' layers, and again, that slide can't be accessed until all the others are completed, in order. So we're good.
We use SAP Litmos as our LMS and it tends to remember where users left off when they leave a course and come back.
Jerry, you said your LMS remembers where users left off. If a user closes early, but after they reached one of your hidden Completion triggers, does it also then record the course as Complete?