Insert\photographic character will not display the full list

At the top of the insert pop up box, select "Pose" to see all of the poses for that character

Hope that helps

Thanks Adam for your reply.

• Unfortunately, when I select Pose I only get the different poses for that one character. I cannot see the 20 female and 20 male photographic characters. 
• I'm only seeing two tabs (Character and Pose). I'm not seeing the Expressions tab. 
• The Character tab only displays the one character, not the full list of characters, as it should.  

Are you using the full version or the trial version? The trial version only comes with 1 photographic character

I'm using the full licensed version. It used to work OK. It has only been since I used that the Atsumi character in a Getting Started learning module that it hasn't worked. (My Illustrated characters are working correctly.)

Hi Rosalind,

The trial version is a full version of the software, so using either one should behave the same. You mentioned only seeing the Pose and Character tab, which for a photographic character is all you'd see at first. Then you can go into Pose and you'll see different expressions with that character and poses - you'll also be able to choose headshot, torso or full at the bottom right.  If you're missing the character list and have purchased the other photographic characters (As Adam mentioned, Atsumi comes with Storyline, but the others are a separate bundle) and you're unable to access them I'd suggest conducting a repair of Storyline. 

Hi Ashley, thought you might be interested to know of the solution that was applied to fix the problem of not being able to insert photographic characters from the 8-character pack, paid for in our license. For some reason, Articulate Storyline could not find the relevant file. MicroWay in Sydney (our license provider) sent instructions to re-download the character bundle (with the relevant serial number) and to upgrade to Articulate Storyline 5. A new activation code was entered - as provided in an email from Articulate Storyline Support. This resulted in a successful outcome where I can now insert the photographic characters.

Ah, the old, Reinstall trick. I was reading along the lines of this thread and thinking you should try that. Glad everything is solved!

Thanks Rosalind for the update and I'm glad that the Support team was able to assist with the reinstall and getting a new activation code. 

So ... the trial version is exactly like the licensed version, except you only get one character? Is that correct?

Hi Lerissa,

The trial of Articulate Software is a full version of the software. The illustrated characters are included, and one photographic character, Atsumi. You can purchase more photographic character packs and bundles here.