Is anybody else having issues with inserting a slide from the Content Library? I keep getting a "...download did not complete successfully..check your connection to Articulate 360.." message. But i'm connected properly?
Sorry to hear you've run into this setback! Glad to see Andrew has been helping you!
I would first like to confirm that all network endpoints are enabled. You may need help from your IT team on this! Please check if port 443 is open. If not, ask them to open port 443 and add the domains in this article to your organization's 'allowlist'.
If the issue persists, please connect with us through a support case. We'd be happy to continue troubleshooting with you!
2 Replies
Havent had any issues, but dont use those pre-made slides much.
Which slide exactly is it and I'll try it out here Michael.
Hi Michael!
Sorry to hear you've run into this setback! Glad to see Andrew has been helping you!
I would first like to confirm that all network endpoints are enabled. You may need help from your IT team on this! Please check if port 443 is open. If not, ask them to open port 443 and add the domains in this article to your organization's 'allowlist'.
If the issue persists, please connect with us through a support case. We'd be happy to continue troubleshooting with you!