Inserted video will not play in browser

Dec 11, 2012

David Gorke
By David Gorke

I have created a Storyline and have inserted a mp4 video.  I'm able to publish the storyline and upload it to my server.  Everything works fine.  But when I come to the video it doesn't play.  No audio or video...it's like the video is frozen on the first frame.   This is what I've tried so far;

- convert video to mov format

- try to play in different browsers

- check my video options in Storyline to make sure "automatically play video" is selected.  

- re-publishing project 

- separate video and audio and then insert into Storyline separately.

None of these have resolved the problem.

The video will play if I open the Storyline.html file directly from the output folder.  Any suggestions?

7 Replies
CaroLyn Jimenez
over 11 years ago01/09/13 at 1:47 pm (UTC)

Peter, I have a similar but slightly different problem, I think.

I am publishing a Storyline course with three screencasts to a local fileserver. I can view the screencasts in Chrome but not Firefox and IE.

Having reviewed this article, I published for CD but the screencasts are still not playing in the other browsers. No error messages, but I do see a progress bar moving with the play/pause button I've configured the player to show. 

Any further smart suggestions you could share? Thanks in advance!

CaroLyn Jimenez
over 11 years ago01/10/13 at 2:01 pm (UTC)

Thanks to VIra at Articulate Support, the problem is solved. Apparently Flash content does not play well when served from a file server. It's better to serve locally or off a web server:

http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=d9bbd9d4

Chrome uses its own Flash player, thus doesn't have this problem.

I've put the course on our SharePoint server and the screencasts are playing fine now. 

Thanks!

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