Inserted video will not play in browser
I have created a Storyline and have inserted a mp4 video. I'm able to publish the storyline and upload it to my server. Everything works fine. But when I come to the video it doesn't play. No audio or video...it's like the video is frozen on the first frame. This is what I've tried so far;
- convert video to mov format
- try to play in different browsers
- check my video options in Storyline to make sure "automatically play video" is selected.
- re-publishing project
- separate video and audio and then insert into Storyline separately.
None of these have resolved the problem.
The video will play if I open the Storyline.html file directly from the output folder. Any suggestions?