Inserting GIF files into Storyline

I'm having an issue with my animated gif. It works in my browser, but not in Storyline when I preview it. I downloaded the latest release with the gif fix, but it still doesn't work. I just submitted a case to your support engineers. Hope they can help!

Thanks for letting us know that you reached out to the support team. You are welcome to share your case number so that we can follow along.

I just realized that it doesn't work with a photoshop created gif, but it works with a gif I created in a web based tool (which won't work for me because it reduces the quality of the image). So now I'm thinking there is an issue with using Photoshop created gifs in Storyline. Anyone else have this problem?

Is that what you sent our team Megan? I know I've heard folks mention Photoshop gifs not working before - so perhaps our team narrowed that down! 

Hi everyone.

Here's how I got mine to work....

I created in photoshop and just up'ed the number of loops.

Then Export to Save for Web.

I hope it works for you.

Yes, I sent them the photoshop created gif.

Thanks Walt. I'll ask my developer if he used those settings in photoshop. Thanks for the tip! I'll update here in a bit.

Sounds great - do you have a case number so that I can follow along as well? 

Sure Ashley, it's case #00886909

Thanks Megan and I do see that you're working with Lea, and she confirmed it to be an issue with the Photoshop gif but that other types of Gifs are working. Looks like there is still some more investigation to do but I'll keep an eye on the case as well. 

It didn't work for me. Did that work for anyone else who used Photoshop created GIFs?

Hi Megan,

Here is another option.

You could take your files (images) and go to gifmaker.com  That might help.  Let us know.

So sorry about that.  It's actually gifmaker.me

Thanks for your suggestions Walt! Unfortunately, I tried doing that and the image quality was too degraded in comparison to the other graphics I have in the course. For now I'm just keeping my fingers crossed that Articulate can figure out why Photoshop gifs won't work.

Hi Megan,

Our team doesn't have Photoshop, so we can't offer additional support for that set up of Photoshop. I see that Lea shared some other forum threads so I also wanted to share them with you here:

https://community.articulate.com/articles/elearning-toolkit 
https://community.articulate.com/discussions/building-better-courses/animated-avatars 

Thanks Ashley. I will look at those resources.

Still curious if anyone ever had success with a photoshop created gif. If so, please share what you did.

Worked perfectly thank you Blake!

Hey Deidre - Thanks for letting us know that this worked well for you :) Good luck with the rest of your project.

Hii everyone..

Anyone can solve this problem?

I done animation file in ppt..and I have to show that animation file in to storyline but.when i import that .gif file in to storyline, showing static image only..not showing animation..

Please look in to this.

Thanks in advance!

Hi Mayuree,

Could you share the GIF file with us? 

Also, are you importing the GIF file in, or the Powerpoint with the GIF file? 

I recorded a gif using the video recording feature in Snag-It, then inserted it as a video. 

Thanks for sharing your workaround with us, Christina!

When I try to add mine, it says the file type isn't supported.  Clearly, I'm missing something here!

The message is that "xxxx.gif" does not appear to be a support format.  It has the .gif extension so I'm confused.

Bummer.

Hi Jill!

Are you using Insert >> Picture >> Picture from file to add a GIF to your slide? If so, what version of Storyline are you using?