I am having some issues inserting modern illustrated characters to a master slide. When I do the character shows up on the timeline but not on the actual slide, and this causes storyline to freeze and not respond. The only way to get out is to End task from the task manager.
Funny enough I tried inserting this type of character on a normal slide (not master) and it works just fine.
Thanks so much for reaching out! So sorry to hear you are having issues inserting your illustrated characters into the master slide of your project. Happy to help!
As a first step, I recommend double-checking that Storyline 360 is running the latest version on your device (Build 3.68.28887.0).
To see what update you are currently on, please click to the Help tab, and then select About Storyline.
If you are still having difficulty, we'd be happy to take a look at your project file. Please feel free to share your file in this thread or privately in a support case.
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Hi Nicole,
Thanks so much for reaching out! So sorry to hear you are having issues inserting your illustrated characters into the master slide of your project. Happy to help!
As a first step, I recommend double-checking that Storyline 360 is running the latest version on your device (Build 3.68.28887.0).
Here's how you can update your applications:
Update Authoring Apps
If updating doesn't seem to give you any luck, I have another question and recommendation for you:
If you are still having difficulty, we'd be happy to take a look at your project file. Please feel free to share your file in this thread or privately in a support case.
Hope this helps!