Internet Explorer Checks

Nov 22, 2012

Chat54 .
By Chat54 .

Dear All,  I seem to remember that there was a list of checks that we could follow to prepare internet explorer on our users computers as best we can to work with presenter and I guess the same advice will be suitable for storyline now. It was about a 10 step guide and was very good? Content was about resetting security settings, clearing some caches out and updating flash players etc. We solved many many issues with it but currently I have mislaid it, could anyone from the staff point me towards this fantastic reference document? Thanks for any help or advice, chat54

2 Replies
Peter Anderson
over 11 years ago11/26/12 at 10:23 am (UTC)

Hey Chat!

Sounds like you may be referring to the below, but if you are experiencing any specific issues, we'd be more than happy to help you address those:

1) Upgrade Adobe Flash Player here:

 
http://www.adobe.com/go/getflash 

2) If your LMS requires Java to be installed on the client computers, be sure the correct version of Java is installed and enabled for your browser. Java can be downloaded and installed here: 
http://java.com 

3) Clear your browser cache. You can do this in Internet Explorer by going to Tools > Internet Options > General > Temporary Internet Files. Select Delete Cookies and Delete Files. 
4) Also in Internet Options, on the Security, Privacy, and Advanced tabs, reset everything to its default settings. There is a button on each tab to reset defaults. 
5) In Windows Vista / 7, go to Start > All Programs > Accessories > Run.  In Windows XP, go to Start > Run.
6) Copy / paste the following line of text (depending on your operating system) into the Run dialog box. Click OK, and delete the entire contents of the window (folder) that opens.

Windows Vista / 7:
"C:\Users\%username%\AppData\Roaming\Macromedia\Flash Player\#SharedObjects"

Windows XP: 
"C:\Documents and Settings\%username%\Application Data\Macromedia\Flash Player\#SharedObjects" 

7) Close all browser windows for the changes to take effect, and then test your content again.

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