Invisible player

Aug 10, 2017

So we have been creating an invisible player in storyline and are changing the background on our LMS to blend with the background of the module. 

However there still seems to be a thin white line around the slide content area, not around where the player border would be. (I have attached an image showing the issue) 

The base >>> Main Background, Main Border, Left Separator, Right Separator, Left Pane Background and Slide Background have already had their transparency set to 100% in the player color options.

19 Replies
Alyssa Gomez

Thanks for confirming, Christian. Our team is working through this issue, and I'll tag this thread to be updated once we get more information.

In the meantime, you can avoid the white line by locking the player at its optimal size. 

Thanks again for letting us know that you ran into this bug, and I'm really sorry it's causing headaches!

Ashley Terwilliger-Pollard

Hi all,

We released an update for Storyline 360 this AM, which fixed an issue where white lines could appear around slides and the logo might be blurry when a course scaled to fill the browser window.

Take a look at the details here to install the latest update.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly. 

Note: This fix is available for Storyline 360 and will be included in the next update/release of Storyline 3 - date TBD. We'll share information here once that's available. 

Christin Lundberg

I just installed the latest update (Build 3.17.16168.0) this morning and these thin white lines are appearing on my published output as well. I've attached before and after pictures. Note the white lines on the bottom and right sides of the content in the "AfterUpdate" attachment.

It's unattractive and appears in both the published output and preview mode.

All was normal before I installed this update. Note that I never installed Build 3.17.16117.0...I jumped straight from Build 3.16.15842.0 to Build 3.17.16168.0. I also didn't make any changes to my player colors.


  • The player is scaled to fit the browser window
  • I'm viewing the HTML5 output

NOTE: It looks normal when playing the Flash output in IE11.

Ashley Terwilliger-Pollard

Hi all,

Great news today - Storyline 360, build 3.31.19951.0 is available today!

It includes a fix for the issue where white lines or borders could appear around slides in published content.

Updating to the latest version is free and easy for Articulate 360 users following the steps outlined here.  

If you run into any trouble, let us know here in the E-Learning Heroes Community or message our Support Team. We're here to help! 🌟 

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